Third-Party Support Specialist

🌏 Manchester or Oxford

💷 Discretionary Company Bonus Scheme   

⏰ Monday – Friday 9am – 5.30pm (37.5 hours per week) 

💖 Our perks  

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. 
• 🤒Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.  
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🙌 The Role & Team 

The Third-Party Support Specialist supports the end-to-end lifecycle of a funded loan by supporting the smooth running of customer and third-party partners requests and core operational processes. Operating within the Operational Change function, the role enables customer-facing teams to deliver the best possible customer experience and outcomes, while consistently striving to exceed expectations.

Acting as a key liaison between onshore operations, offshore teams, and external suppliers, the Third-Party Support Specialist provides oversight of key tasks and guidance across operational activities.

In addition to performing core administrative and operational tasks, the role is instrumental in enhancing the effectiveness and performance of third-party suppliers. This includes maintaining strong, collaborative relationships with external partners, acting as a primary point of contact, and supporting the delivery of high-quality service and customer outcomes.

Reporting to the Third-Party Support Supplier Manager, the Third-Party Support Specialist works closely with multiple operational stakeholders to identify opportunities for process improvement, support governance and controls, and contribute to a culture of continuous improvement across customer management.

What you’ll be getting up to: 

Third-Party Supplier & Operational Case Management

• Act as a primary point of contact for relevant third-party partners, managing inboxes and handling enquiries via relevant channels
• Provide accurate and timely information on products, services, and operational processes
• Resolve supplier queries efficiently within SLA, ensuring appropriate escalation of complex issues to Third Party Supplier Manager
• Manage the relevant queues; including key activities such as Salesforce ToDos, HPI removals, CRA disputes
• Handle exception reporting, to ensure all cases are resolved in line with the best customer outcomes
• Identify and escalate risks and issues via appropriate channels and stakeholders
• Collaborate with key stakeholders to ensure accounts are correctly managed
• Adhere to internal quality standards, policies, procedures, and regulatory requirements

Stakeholder & Team Collaboration

• Build and maintain strong relationships with internal operational stakeholders and external partners
• Work collaboratively with the supplier management team and wider business areas to improve customer and supplier experience
• Participate in team meetings, training sessions, and knowledge-sharing activities
• Provide feedback on processes and contribute to continuous improvement initiatives
• Product & Process Knowledge
• Maintain up-to-date knowledge of company products, services, and promotions
• Provide suppliers with clear, accurate, and current guidance to support performance and customer outcomes

What you will have:

• Strong customer and supplier-focused approach with a commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Experience managing enquiries and resolving issues in a fast-paced environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Attention to detail and ability to work within policies, procedures, and regulatory requirements
• Ability to build effective relationships and work collaboratively with internal and external stakeholders 

It would be great if you did have:

• Experience in financial services, motor finance, or a regulated environment
• Experience working with CRM systems, ideally Salesforce
• Knowledge of supplier management processes
• Experience handling disputes, exceptions, or escalated cases
• Understanding of vulnerable customer and arrears management processes
• Experience identifying and supporting process improvement initiatives

👩‍💻 Hiring Process  

• ☎️Initial screening
• 🔦 Capability and Technical interview (1 hour) 

💚 Our Values   

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

• Embrace being human – empathy and diversity make us stronger.  
• Strive for awesome – it’s awesome when we do better every day.  
• Everyone’s a builder – we’re in this together and we win as a team.  
• Bravely honest – we’re honest with ourselves and everyone else.  
• Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [email protected].

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