Agency

Department

The Testing Supervisor serves as a full-time proctor in the Texas A&M University San Antonio Testing Center. Under general supervision, this position administers and proctors a variety of academic, placement, certification, and correspondence examinations while ensuring testing security, compliance with testing policies, and exceptional customer service for students, faculty, staff, and community members. Comprehensive on-the-job training is provided.

Salary: $18.84/hr.
 

Responsibilities:

• Administer and proctor paper-based and computer-based examinations in accordance with university and testing vendor policies.

• Verify examinee identity and ensure compliance with testing security procedures.

• Monitor testing sessions to maintain exam integrity and document testing irregularities.

• Explain testing procedures, policies, and identification requirements to students and community members.

• Assist students, faculty, and external testing candidates with scheduling appointments and answering questions.

• Prepare testing rooms, computers, testing materials, and equipment before each testing session.

• Maintain secure storage and handling of testing materials and confidential student information.

• Process testing registrations, collect applicable fees, and maintain accurate testing records.

• Assist with the administration of testing software such as RegisterBlast and vendor testing platforms.

• Provide excellent customer service while maintaining a fair and consistent testing environment.

• Assist with daily opening and closing procedures of the Testing Center.

• Help maintain testing supplies, equipment, and inventory.

• Cross-train with other Testing Center staff to ensure continuity of services.

• Assist with special testing events, evening testing, and weekend testing as needed.

• Perform other duties as assigned.

Required Education & Experience:

• Bachelor's degree or equivalent combination of education or experience.

• Some experience in teaching, training, counseling, or testing.

Preferred Education & Experience:

• Experience providing customer service or working in an educational environment.

Knowledge, Skills and Abilities:

• Knowledge of standardized testing principles, testing security protocols, and industry best practices.

• Knowledge of testing software and computer-based testing platforms (e.g., Pearson VUE, ETS, College Board, ACCUPLACER, or similar systems).

• Knowledge of FERPA, ADA, and applicable testing accommodations and accessibility requirements.

• Ability to interpret and consistently apply testing policies and procedures.

• Ability to maintain strict confidentiality and ensure the security of testing materials and student records.

• Ability to prioritize multiple tasks, adapt to changing demands, and work effectively under pressure in a fast-paced environment.

• Ability to communicate clearly and professionally, both orally and in writing, with students, faculty, staff, and external testing vendors.

• Ability to provide exceptional customer service while enforcing testing policies fairly and consistently.

• Strong organizational skills with attention to detail and accuracy.

• Ability to work independently while exercising initiative and sound decisionmaking.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.