Jobs Companies The Focusrite Group Technical Support Engineer - Fixed Term Contract

Über diese Technical Support Engineer - Fixed Term Contract Stelle bei The Focusrite Group

The Focusrite Group · Vor Ort · High Wycombe, Buckinghamshire, United Kingdom

Technical Support Engineer – Fixed Term Contract

Based: High Wycombe 
Term: Fixed term 6 months, Full time
Salary: £28,840 pa pro rata for 6 months + excellent benefits

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

This contract role will start ASAP and is expected to last for 6 months.

Core responsibilities:

  • Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.
  • Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
  • Coordinate warranty and non-warranty repair bookings for dealers and customers.
  • Represent the Technical Support team and our customer base during the development phase of exciting new products.

Abilities, Skills and experience required:

  • The ability and readiness to work well as part of a team
  • Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
  • Experience with Mac OS and Windows systems
  • DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
  • A polite, patient and helpful phone manner
  • Experience dealing with customers

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

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Wie sich dieses Gehalt für Technical Support vergleicht

Diese Stelle zahlt $39,023/yrunter der üblichen Spanne für Technical Support Stellen.

$57,410 dem Median $102,750 $166,400

Übliche Spanne $75,000–$133,876/yr, aus 636 vergleichbaren Technical Support Anzeigen auf JobsRadar (Vergütung auf USD hochgerechnet). Gehaltseinblicke für Technical Support ansehen →

Über The Focusrite Group

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world.

Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.

Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.


Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.



As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change.
Read more about our commitment to diversity and inclusion
Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here

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