Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is a global leader in medical technology, united by a shared purpose to pioneer life changing innovation and deliver trusted service that enables healthcare professionals to improve lives and shape the future of patient care. Join us and be part of a team where your expertise makes a meaningful impact every day. The Service & Repair department is a growing organization of colleagues across EMEA and is part of Medtronic’s Customer Care & Supply Chain organization. For this remote role, you will in charge of supervising the Portuguese team and you will be expected to be based in Portugal.

In the role as Technical Service Supervisor, you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include people management for field service engineers, escalations with customer, negotiations, price quotations, service contracts, tender support as well as building customer relationships. You will be the main point of contact for the local customers, commercial teams and the field team for all Service & Repair related questions and/or escalations.

Responsibilities may include the following and other duties may be assigned:

• Be a dedicated supervisor to the team, sales and customers in the region
• Visit the  Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering
• Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
• Provide sales personnel with the technical data necessary for the demonstration of products
• Act as a liaison between sales personnel and the customers on technical issues
• Make technical presentations at sales meetings or at customer locations

Required Knowledge and Experience:

• Bachelors’ degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience preferred
• Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution
• Complete knowledge of operational systems, techniques and practices typically gained through extensive experience
• Fluency in English and Portuguese and good level of Spanish
• Excellent communication skills and effective presentation and negotiation skills
• Strong analytical and problem-solving skills balanced with speed and efficiency
• Respected team player with strong interpersonal skills and an ability to manage stressful situations
• In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.)
• Willingness to travel and a valid driver’s license

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Portugal: 38,400.00 EUR - 57,600.00 EUR | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).