Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

You will contribute to the security and safe operations of Telstra assets and services, working in a great team environment.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Networks Products & Technology - Security & Operations is responsible for Telstra's security and operations, protecting Telstra's assets and infrastructure.

PLEASE NOTE : This role requires you to be an Australian Citizen, and to currently hold or be eligible to hold  Baseline security clearance.

The Opportunity

Looking to build a career in technology while making a real difference for customers ?

Make an exciting move to a Technical / Physical Security Specialist role in our Network Operations Centre.

What you’ll do

Based onsite in Clayton, Melbourne and working with a supportive team on a 24 x 7 rostered shift basis, you will support the physical security of major infrastructure for Telstra and for our major clients.

This is an exciting front-line job in our Operations Centre, detecting & responding to events impacting Telstra and our Customers. You will join a team who at times have the opportunity to work with Law Enforcement, and help them get their job done.

• You’ll proactively identify and drive resolutions for Network at Risk events.

• You’ll monitor alarms and manage incidents end2end (from creation to resolution).

• You’ll manage changes and organise hardware replacement activities

• You’ll communicate with a wide range of Stakeholders, including other technical support groups, DevOps and Incident Management teams, and external partners, vendors and organisations.

About You

PLEASE NOTE : This role requires you to be an Australian Citizen, and to currently hold or be eligible to hold  Baseline security clearance.

You will work onsite in our Global Operations Centre, in Clayton, Melbourne.

You may be looking to transition to a technical role, have some technical qualifications, or be looking to join a great company and contribute your physical security experience.

You’ll have experience in all, or some, of these :

• Experience in real-time operational environments preferably with some exposure to large and complex, mixed technology internet facing systems and applications.

• Confidence and great communication skills on the phone, with our clients and with other Telstra teams.

• A good understanding of the ITIL framework

• High level of problem solving and analytical skill

• Self motivated and willing to own and solve issues

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India)

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment