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Job Title: Technical & Design Specialist (Flat Roofing & Insulation) 

Function: Technical and After Sales

Location: Hybrid role across sites and Milton Keynes office. 

Reporting to: Technical & Compliance Director 

Direct Reports: 0

Job Grade: P3

Standard Hours (inc shift pattern): 40 hours per week- 8:30am-5:00pm

BMI UK&I have an exciting permanent opportunity for a Technical & Design Specialist to join the team. Reporting to the Technical & Compliance Director, this role is based in our Milton Keynes office with occasional travel to sites.

Role Summary

Are you a technical expert who thrives on bridging the gap between compliance and commercial success? As a vital member of our Technical Services Team, you will collaborate closely with our Technical & Compliance Manager, Lead Technical Advisor, and key business stakeholders to deliver market-leading, cost-effective solutions.

This dynamic role combines field-based technical expertise, strategic design, and team mentorship. The ideal candidate will split their time between high-level project planning, executing complex site surveys, translating data into precise technical drawings, and upskilling team members to maintain high operational standards across all locations 

Leveraging your deep industry knowledge and sharp decision-making skills, you will champion regulatory compliance while directly driving BMI’s competitive edge and commercial growth.

Your key responsibilities will be: 

• Mentor the wider Technical Services and PSM Teams to help develop and share technical, organisational and wider knowledge in your specialist area (insulation) ensuring regulatory compliant solutions are provided to our customers.

• Provide technical advice and support  to internal and external customers in accordance with BMI , BS and all relevant standards and regulations, including training and site support as required.

• Provide detailed technical support for your defined flat (incl. other building membranes). Specifically insulation for flat roofing - both flat and tapered insulation boards ensuring technical questions can be answered for all roofing and other business areas and seek support of experts in other fields where required.

• Support the generation of cut to fall design and  specifications ensuring all specifications produced are compliant with internal and external standards, and ensure all specifications are logged into internal systems i.e. SpecMaster, CRM etc.

• Provide installation advice, in line with BMI instructions, by phone or electronic communication.

• Highlight issues relating to the specification and installation of BMI products and systems and suggest improvements to streamline end to end processes, including playing an active part in developing and delivering improvements to market offer to optimise commercial position.

• Give advice and help on handling product complaints to external and internal sales, as well as site services/inspection team.

• Maintain monthly reporting on technical services and commercial activity in line with business requirements.

• This multifaceted role will require travelling to carry out project surveys, deliver  training, supporting surveys of large and complex roofs with the relevant PSM with the possibility of staying away from home on occasion as required.

Your key skills and experience will include: 

• Excellent product and application design technical knowledge 

• Good knowledge of relevant internal and external standards and regulations for compliance.

• Good understanding of manufacturing processes that contribute towards product quality.

• Experience of dealing with customers and internal colleagues essential especially a demonstrated track record of building good working relationships with customers and internal colleagues, complaint handling etc

• Excellent communication and influencing skills.

• PC Literate, Drawing Express and AutoCad Proficient, competent in the use of laser level surveying equipment

If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience.

Benefits
We offer a range of benefits that include:

• A competitive base salary

• Substantial bonus 

• 25 days annual leave plus bank holidays

• Private medical insurance 

• Company matched pension contributions between 4% and 8%

• Life insurance

• Employee Assistance Programme

• A host of other benefits such as cycle to work scheme and EV scheme.

About BMI

BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire. 

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve.

We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day.

We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting [email protected]. 

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A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.