Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Develop and implement custom software solutions using Smartsheet products and third-party APIs, with a strong focus on Ruby and C#.

• Design and develop scalable integrations, middleware, and automation solutions that extend Smartsheet capabilities.

• Ensure high standards of code quality, maintainability, scalability, security, and performance.

• Lead technical consulting engagements involving custom software development, from discovery and solution design through implementation and delivery.

• Facilitate discovery sessions, requirements-gathering workshops, and stakeholder interviews to understand and document business needs.

• Translate complex or ambiguous business requirements into clear technical solutions, user stories, and solution designs.

• Design and document scalable technical solutions aligned with client objectives, including:

  • Solution and system architecture diagrams

  • Technical specifications

  • Integration designs

  • Business and technical requirements documentation

• Work directly with clients and stakeholders to analyze, clarify, prioritize, and validate requirements throughout the engagement lifecycle.

• Review and validate solution designs and technical deliverables produced by other team members, providing guidance on architecture, design quality, development standards, and best practices.

• Provide technical leadership, peer feedback, and ongoing mentorship to promote strong engineering and consulting practices.

• Serve as a Subject Matter Expert (SME) on Smartsheet products, extensibility capabilities, and API-based integration scenarios.

• Recommend fit-for-purpose technical approaches based on client requirements, platform capabilities, scalability, and long-term maintainability.

• Assess technical feasibility, complexity, effort, and dependencies to support the Sales team with scoping, estimates, and proposal development.

• Manage technical aspects of projects, including scope, timelines, deliverables, risks, dependencies, and client communication.

• Build and maintain strong client relationships throughout the engagement lifecycle.

• Develop middleware and integration applications to automate business processes within Smartsheet, leveraging Ruby and C# as core technologies.

Qualifications

• 5+ years of experience in technical consulting, solutions architecture, software development, or a related technical field.

• Hands-on professional experience with Ruby and C# is required.

• Strong experience in requirements gathering, technical discovery, and solution design.

• 3+ years of customer-facing experience, preferably in a technical consulting or professional services environment.

• Advanced conversational English, with strong verbal and written communication skills.

• Experience working with SaaS and/or iPaaS platforms and cloud-based applications.

• Proven ability to lead technical projects from concept and discovery through solution design, implementation, and completion.

• Strong understanding of systems architecture, integration patterns, scalability, and distributed solutions.

• Knowledge of software design patterns, development best practices, and strategies for handling large data volumes.

• Experience designing and implementing data integrations and API-based solutions.

• Experience working with Smartsheet APIs or comparable SaaS/platform APIs.

• Strong ability to translate business requirements into structured technical requirements, user stories, solution designs, and technical documentation.

• Excellent communication, stakeholder management, problem-solving, and client-facing skills.

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