Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Job Description*

Responsible for acting as the primary interface with Treasury Clients via email channel to execute transactional service requests on a wide range of treasury, cash management and depository products and services. Product suite consists of solutions of varying complexity, some of which have global requirements. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities*

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Requests consist of treasury, cash management and/or depository products
• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• MIS Reporting & Data Analysis using Microsoft Office tools
• Manage client escalations

Requirements*

• Strong business acumen with good written and verbal communication skills.
• Ability to understand a domain / process quickly basis high level discussions with LOB representatives.
• Strong execution skills and ability to see process task through to closure within timelines.
• Ability to work in a cross-cultural environment.
• Ability to work with multiple stakeholders and ability to maintain good working relationships.
• Strong ownership skills
• Must have a strong and positive work ethic and follow Bank of America's Core Values
• Must be flexible and adapt quickly to change.
• Ability to multi-task and meet specific performance goals.
• Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word
• Ability to manage tight deadline and high-pressure environment.
• Strong email management/workflow management skills with accuracy and timeliness.

 Education*

• Any Commerce / Finance Graduate

• Certifications If Any

Experience Range*

• 3-8 Years

 Foundational skills*

• Fundamental understanding of Treasury Services
• Have strong communications skills – both verbal and written
• Able to work independent of direct supervision
• Ability to interpret bank standard legal documentation.
• Able to work under tight timelines with multiple priorities.
• Comfortable using a disciplined methodology and adhering to best practices, standards and procedures
• Superior follow through and initiative
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Must have an eye for detail

 Desired skills

• Strong Treasury Product and DDA/TM platform knowledge
• IDS, IMPACS, CAPS, APX, Navigator, ECF, BOSS/FAST, Document Direct
• Knowledge of Treasury Management products
• Must be collaborative / curious / driven / continuous learner
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• Between 8:30 PM to 7:30 AM IST (Changes as per USA day light saving requirement)

Job Location*

Gurugram