Über diese Support Specialist, Workforce Stelle bei Restaurant365
SUMMARY
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients and delivering a high-quality support experience. This role works closely with internal teams including Development, Engineering, ACH, and other cross-functional partners to resolve issues, communicate effectively, and ensure clients receive timely and accurate support. A successful applicant will have a proven track record of combining payroll and technical knowledge with excellent written and verbal communication skills, strong attention to detail, and the ability to stay organized while managing multiple tasks and priorities simultaneously. The combination of technical know-how, initiative, and a commitment to seeing issues through to resolution will be critical to success.
How you'll add value:
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Respond to technical support tickets
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Prompt customers for information necessary to troubleshoot problem reports
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Reach out to customers by phone and / or screen share as necessary to understand problem reports
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Help customers understand R365 payroll integration functionality
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Diagnose and document software defects and escalate them to management
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Participate in live chats
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Manage personal queue of customer tickets
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Identify gaps in company self-help documentation
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Identify and share ticket trends with Implementation Team
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Conduct Basic Training on an as-need basis
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Other duties as assigned
What you'll need to be successful in this role:
R365 Team Member Benefits & Compensation
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
