Job Description Summary

Own and manage the execution of B2B demand and supply planning activities for an assigned customer/region portfolio, ensuring balanced demand–supply plans, reliable order fulfilment, and consistent delivery performance. The role directly coordinates cross-functional inputs, resolves planning and execution issues, and maintains high service levels through disciplined planning, data-driven decision-making, and strong stakeholder alignment.

Job Description

Position Purpose:

Own and manage the execution of B2B demand and supply planning activities for an assigned customer/region portfolio, ensuring balanced demand–supply plans, reliable order fulfilment, and consistent delivery performance. The role directly coordinates cross-functional inputs, resolves planning and execution issues, and maintains high service levels through disciplined planning, data-driven decision-making, and strong stakeholder alignment.

Your Key Responsibilities:

Your key responsibilities include but not limited to:

1. Planning Ownership and Execution

Manage demand and supply planning activities for assigned customers/regions, including demand validation, supply allocation, and order planning. Maintain alignment between demand, inventory, and supply constraints to enable stable and reliable execution of plans within defined scope.

 

2. Demand–Supply Balancing and Order Fulfilment

Own day-to-day demand–supply balancing and order execution for APIs and FDFs supplied to third-party customers. Maintain product availability, monitor inventory levels, and manage order flows to meet agreed service level expectations.

 

3. Performance Management and Decision Support

Track and analyse key planning and execution metrics (e.g., forecast accuracy, delivery performance, inventory levels). Identify deviations, highlight risks and constraints, and take appropriate actions within scope while escalating where required.

 

4. Cross-Functional Coordination and Alignment

Actively coordinate with Commercial, Supply Chain, Manufacturing, and Finance teams to align demand assumptions, supply constraints, and execution priorities. Facilitate structured discussions to address trade-offs, resolve supply-demand conflicts, and maintain plan stability.

 

5. Issue Resolution and Escalation Management

Identify and resolve operational and planning issues impacting supply continuity and customer delivery. Manage escalations in a timely and structured manner, ensuring transparency and alignment across stakeholders.

 

6. Process Adherence and Continuous Improvement

Apply defined global and local planning processes consistently. Identify process gaps and inefficiencies and initiate implementation of improvements, including adoption of digital tools and standard methodologies.

 

7. Customer Service and Operational Reliability

Maintain consistent and reliable customer service through accurate order handling, proactive communication, and clear visibility of supply status. Address customer-facing supply issues within scope and ensure timely updates.

What you will bring to the role:

Essential Requirements:                                 

• 10–12 years of progressive experience in supply chain management.
• Deep expertise in end-to-end supply chain management, spanning planning, purchasing, production, order fulfilment, and lifecycle management
• Proven leadership across complex, global, matrixed environments, driving alignment between supply chain, commercial, and operations functions
• Strong business mindset with the ability to translate supply chain capabilities into measurable commercial impact
• Advanced understanding of pharmaceutical industry processes, including demand & supply planning, capacity management, and master data governance
• High proficiency in SAP, data analytics, and performance management frameworks to drive business insights and decision-making
• Deep understanding of sales and commercial processes, enabling effective integration with supply chain strategy
• Strong communication, influencing, and negotiation skills at senior stakeholder levels
• Significant experience across purchasing, production, environments, with progressive responsibility

Skills Desired

Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer-Support, E-Learning, Field Service Management, Front-End Development, Order Management, Professionalism, Sales, Waterfall Project Management