We are a team of leaders. True owners, humble learners and friends. We’re here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash. 

This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.

We are seeking a highly detail-oriented and excellence seeking individual to join our Supply Chain Operations team. As a Supply Chain Co-Ordinator  (Third Party Courier), This role is accountable for the day‑to‑day performance of outbound fulfilment and store collection operations, ensuring parcels are handed over, collected, and delivered in line with agreed service levels.

WHAT YOU’LL DO

• Own outbound fulfilment performance, ensuring distribution centres meet agreed parcel handover cut‑off times.
• Manage store parcel collection performance, ensuring timely uplift and adherence to service level agreements.
• Monitor courier performance and execution against agreed standards, proactively addressing service risks.
• Investigate delays and service failures, driving resolution through appropriate internal and external channels.
• Use operational reporting to track key fulfilment and courier KPIs, identifying trends, risks, and performance gaps.
• Act as a central point of coordination between distribution centres, courier partners, and internal teams.
• Communicate clear, data‑led updates to stakeholders on operational performance and exceptions.
• Operate in line with established SOPs and escalate where processes are no longer fit for purpose.
• Support additional operational requirements as business needs evolve.

WHO YOU ARE:

This job is for you if you have:

• 2+ years experience in supply chain coordination, preferably in a manufacturing, warehousing or distribution environment.
• Online / eCommerce / Omni channel fulfilment experience
• Strong knowledge of supply chain management principles and transportation logistics.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong analytical skills to analyse data and make informed decisions.
• Team player with the ability to collaborate across different departments.
• Willingness to adapt to changes in the supply chain and proactively seek solutions.
• Proficiency in using supply chain management software and tools.
• Reliable transport to travel to the office.

Skills you already have:

• Be proactive and able to show initiative to foresee and resolve problems
• Capable of working independently and efficiently, while contributing effectively to team efforts.
• Have a keen interest in solving challenges.
• Be known for delivering high-quality work while keeping your own team productive, fun, and happy!
• Has proven ability to work to strict deadlines in a fast-paced environment