Job Description:

Supplier Relationship Manager - IT

Hybrid working with 3 days per week working from home

Bupa Place, 102 The Quays, Salford, M50 3SP

Permanent

Salary starting from £60K per annum dependent upon experience

Fantastic benefits including 10% Management Bonus Scheme and generous pension

Full time 37.5 hours per week

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

As our technology focussed Supplier Relationship Manager you will be responsible for maximising the in-contract relationship from Bupa’s strategic suppliers. This includes, managing the suppliers within Bupa’s Supplier Management Framework, ensuring compliance to Bupa regulatory obligations, reducing contract cost and extracting value and building and maintaining strong relationships with suppliers to obtain optimum performance from the supplier.

How you’ll help us make health happen:

Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.

Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service. Ensuring suppliers fulfil FCA compliance (where applicable).

Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertaking due diligence and assurance reviews with suppliers. Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.

Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.

Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.

Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility,

Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.

Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category. 

Providing regular Management Information reports and updates to the business stakeholders at all levels of the organisation.  

Key Skills / Qualifications needed for this role:

• Experience in managing supplier against the requirements set out in the FCA (SYSC 8/13) and PRA handbook.

• Experience in either supplier assurance or audit

• Knowledge of working with and managing outsourced Service Providers. 

• A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.

• Professional Procurement or Risk Management qualifications

• Good understanding of risk management frameworks and compliance activities

• Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules

• Strong commercial awareness with a demonstrable record of value-based delivery

• Analysis, problem solving and decision making skills

• Ability to communicate complex topics in efficient and effective manner.

• Ability to communicate effectively at all stages of organisation

• Strong negotiation skills

• Experience of building and maintaining effective relationships at all levels

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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