Role Overview & Mission: Securly On-Call

As a member of the Securly On-Call team (formerly Securly 24), you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. You will work in tandem with our award-winning technology to perform thorough risk assessments, distinguishing between curiosity and crisis, and executing critical communication protocols to alert school safety teams. This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.

• Location: 100% fully Remote (candidates must live in US or UK based)
• Shift Hours: Monday - Friday 7-3 Central US Time (some flexibility possible)

Impact of the Securly On-Call Team:

• Life-Saving Response: Our analysts notify school personnel of extreme risk situations—including potential self-harm, suicide, or violence—within 5 min or less.
• Beyond the AI: You will conduct deep-dive analyses of student activity history to provide schools with the critical context needed for effective, life-saving interventions.
• 24/7 Protection: Safety never sleeps. Our team provides a watchful eye whenever schools need us most, whether during the school day, after hours, or 24/7/365.
• See Your Impact: Watch this Playlist of Analyst Testimonials to hear directly from our team about the profound impact this role has on student lives.

About Securly

Securly is the market leader in AI-powered student wellness and safety solutions, protecting over 20M students across 20,000+ schools worldwide. Our technology has analyzed over 10B activities to help keep students safe, secure, and ready to learn. We operate with the scale of a tech giant and the agility of a startup, combining innovation, data, and compassion to solve real problems.

Our Impact & Recognition

• 2,000+ student lives saved.
• Named to the 2026 GSV 150, honoring the world’s top 150 companies driving growth and innovation in digital learning.
• Repeatedly recognized as a Top Place to Work and for EdTech Product of the Year.
• Named to TIME's World's Top EdTech Companies of 2026

Our Culture of Engagement

At Securly, culture is our foundation. We are a fully remote, people-first organization built on trust and accountability. Our engagement data far exceeds global benchmarks:

• 82% employee engagement (vs. 73% global).
• 94% of employees are proud to work for Securly (vs. 81% global).
• 91% rate manager effectiveness as high (vs. 77% global).

Key Expectations in First 12 Months

1. High-Impact AI Support: Support Securly’s student safety AI suite by accurately reviewing and categorizing potentially harmful online activity.
2. Safety Protocol Mastery: Execute complex communication processes with the Student Safety Group to proactively prevent harm and promote student well-being.
3. Queue & Metric Excellence: Maintain consistent ownership of the online alert queue, meeting rigorous goals for response time, documentation accuracy, and resolution quality.

Key Development Milestones

• 30 Days: Complete comprehensive training on Securly’s AI safety suite, emergency communication protocols, and internal support software.
• 60 Days: Independently manage the live alert queue while maintaining high accuracy in identifying harmful vs. non-harmful content.
• 90 Days: Master all emergency escalation workflows; independently manage communications with school districts via email and phone.
• 6 Months: Identify recurring student behavior patterns or emerging digital trends and contribute improvements to internal safety documentation.
• 12 Months: Serve as a trusted subject matter expert; consistently meet or exceed expectations and provide insights to evolve safety technology.

Key Responsibilities

• Incident Analysis: Review potentially harmful online activity flagged by AI and decide on appropriate intervention levels.
• Crisis Response & Communication: Manage emergency protocols and communicate with school districts via email or phone to prevent harm.
• Operational Queue Management: Actively monitor the real-time online queue to ensure no critical incident is missed.
• Data & Documentation: Maintain meticulous records in support software, detailing investigative steps and outcomes for all incidents.

Qualifications & Skills

• Applying Domain Expertise: Leverage a background in education, psychology, or law enforcement to accurately distinguish between typical student behavior and high-stakes crisis indicators.
• Executing Under Pressure: Draw upon past crisis intervention or counseling experience to execute immediate, high-pressure communication protocols during extreme-risk incidents.
• Analytical Endurance: Maintain high-level concentration to manage a continuous real-time queue, ensuring all critical alerts are documented and escalated within the required 5 min window.
• Translating Culture: Regularly interpret social media trends and pop culture slang to provide schools with the critical context needed for effective safety interventions.
• Bilingual Intervention: Utilize bilingual proficiency to conduct real-time safety 

Why Join Securly

• Direct Mission Impact: Join the GSV 150–recognized team that is the direct "human intelligence" behind student life-saving interventions.
• Industry-Leading Technology: Work with the most innovative, AI-powered safety suite trusted by 20,000+ districts worldwide.
• Remote-First, People-First: Thrive in a trust-based culture with high engagement and 91% manager effectiveness ratings.
• Professional Mastery: Build deep expertise in digital student safety and crisis management within a supportive, mission-driven team.

Wellness & Benefits Overview

• Work-Life Balance: Remote-first work culture with Unlimited Vacation (Flex Time), 13 paid holidays, and a full week of paid holiday break around Christmas and New Year.
• Parental & Family Support: 12 weeks of fully paid parental leave for birth, adoption, or fostering.
• Health & Well-being: Company-sponsored medical, dental, and vision benefits, comprehensive EAP, and unlimited free access to well-being and mental health resources.
• Financial Security: 401(k) plan with employer match and tax-advantaged spending accounts (HSA/FSA).
• Professional Growth: $1,000 annual stipend for professional development to support continuous learning.
• Perks: Exclusive access to the PerkSpend discount platform for savings on travel, electronics, gym memberships, and more. Enjoy a culture recognized as a Top Place to Work for 3+ years running.

Equal Opportunity Employer

Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process. Please contact [email protected].

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