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Role

The Business Development Lead is a client-facing role responsible for end-to-end pursuit leadership, with a primary focus on EHR-related solutions. This role leads opportunities from sales strategy alignment and lead qualification through solution design, pricing, financial modeling, and proposal development, with accountability through contract negotiation and close. 

The role requires deep experience in healthcare focused solutions with specific emphasis on EHR Application Management Services, Clinical Service Desk and Patient Portal Service Desk solutions.  A successful candidate will have a consultative approach to engaging health system executives and clinical, operational, and IT leaders to understand and communicate Nordic value propositions. The Business Development Lead also serves as the primary liaison between the client and internal stakeholders, including business line leadership, delivery, finance, HR, legal, and other subject matter experts, to shape proposed solutions.

This is an individual contributor role and is not responsible for originating new leads but is responsible for contributions to financial targets and win rates.

A member of the Business Development team may also:

• Serve as an EHR subject matter expert in exploratory meetings with clients.
• Lead assigned engagements to develop transformation strategies and to demonstrate solutions to clients.
• Work with clients and Nordic sales and solution developers to define innovative solutions and proposals.
• Collaborate with strategic partners to grow practice offerings and associated revenue.

Key Responsibilities

The Business Development Lead, will have the following key responsibilities, which include but are not limited to:

Business Development

• Partner with sales to understand, qualify, prioritize, and pursue opportunities  aligned to Nordic’s portfolio
• Lead end-to-end pursuit execution, from bid decision through final submission, developing the business case for pursuing opportunities and forecasting revenue and margin targets for delivery teams
• Translate client strategies, clinical and operational objectives, and roadmaps into
• Executing proposal submissions, matching services to client needs, partnering across departments for terms, packaging, and pricing, and negotiating contracts for shared success
• Researching healthcare-related topics, inclusive of product innovations and competitor research, and seeking professional development by attending seminars, tradeshows, and other pertinent events to help grow the business and stay abreast of industry developments
• Acting as industry expert on Epic-related solutions and support services

Teamwork

• Foster a collaborative team-oriented culture rooted in respect, high ethics and integrity, camaraderie, collaboration, and effective communication
• Effectively getting work done by creating a team and culture of empowerment and execution
• Building strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results

Results Orientation

• Managing rapid growth in a high-performance, relationship-oriented culture
• Motivating others to achieve results by modeling strong ability to successfully execute
• Conveying a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while changing tactics quickly in midstream to optimize results

Skills and Experience

• 10+ years of relevant business experience. Bachelor’s degree, or equivalent experience required
• 5+ years’ experience in healthcare information technology or related Epic consulting or delivery required
• Proven ability to work effectively with all levels of an organization and with diverse counterparts
• Proven ability to communicate, written and verbal, across a variety of stakeholders and executives
• Proven ability to work independently as well as within a team environment
• Proven ability to influence and lead teams contributing to deliverables and produce desired outcomes
• Demonstrated business acumen, including a basic understanding of financial metrics
• Strong attention to detail as well as ability to adapt and manage multiple priorities while meeting deadlines
• Proficient with business and collaboration tools, including Microsoft Office applications, virtual meetings
• Able to demonstrate and embody Nordic’s maxims

Additional Details

• Willingness to travel as needed. During peak periods, up to 50% of the time
• Willingness to accommodate deadlines and variable work schedules

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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.