OUR COMPANY

Specialized Retail is one of the UK's leading cycle retailers. We're much more than a bike shop. Our people are at the heart of everything we do, and we're proud of the exceptional experiences they create for our riders and customers every day.

We believe that diverse perspectives, experiences and backgrounds make us stronger. Whether you're an experienced cyclist, new to the industry, or bringing skills from another sector, you'll find opportunities to learn, grow and make a meaningful impact. We are committed to creating an inclusive, supportive workplace where everyone feels valued, respected and empowered to reach their full potential.

At Specialized, we're united by a shared belief that bicycles have the power to change lives. Our mission is to create products and experiences that inspire every rider and help us earn our place as the riders' brand of choice.

SUMMARY

As a key member of the Specialized UK Retail Team, the Store Leader plays a vital role in delivering an outstanding rider experience while driving commercial success. You will lead, inspire and develop a high-performing team, foster a positive and inclusive culture, and ensure the store operates efficiently and effectively.

Working collaboratively with colleagues across the business, you'll balance commercial objectives with rider and teammate needs, helping to strengthen our brand and deliver exceptional results.

KEY RESPONSIBILITIES - What You'll Do Day to Day

• Create and maintain a safe, secure and inclusive environment for teammates, riders, visitors and company assets.

• Lead the store to achieve and exceed agreed performance and service objectives.

• Oversee inventory and stock management, ensuring accuracy and effective reporting.

• Analyse performance data, identify opportunities and implement actions to drive continuous improvement.

• Partner with People & Culture to support employee lifecycle processes and promote a positive workplace culture.

• Recruit, develop and coach teammates through effective onboarding, performance conversations, goal setting and career development.

• Build strong relationships with key stakeholders across the wider business.

• Champion the Specialized brand and values through every rider and teammate interaction.

• Manage store administration, including financial processes and reporting requirements.

WHAT YOU'LL BRING

We recognise that skills and experience can be gained in many different ways. If you don't meet every requirement but believe you would be a great fit for the role, we'd still love to hear from you.

• Experience leading, developing and motivating teams to achieve shared goals.

• Commercial awareness and an ability to identify opportunities that enhance performance and rider experience.

• An understanding of retail operations, customer service and delivering strong business results.

• A genuine interest in cycling, outdoor recreation, sports, retail, or creating exceptional customer experiences.

• Strong communication and relationship-building skills with a wide range of people.

• The ability to empower others through coaching, delegation and support.

• A commitment to continuous learning and personal development.

• Adaptability and resilience in a fast-paced environment.

• Confidence using retail technology, EPOS systems and other digital tools.

• An appreciation for the communities we serve and a commitment to creating inclusive experiences for all riders.