Your role is important: 

You will be accountable for the overall direction, planning and execution of all store related activities including financial results, customer satisfaction, safety, and employee engagement. You will coach, mentor, train and retain a knowledgeable team of people while providing excellent customer service by ensuring customer needs are met, complaints are resolved and service is quick and efficient. 

Your main responsibilities: 

• Strategic planning and execution to enhance the profitability, productivity and efficiency of the store including resource planning, budget development and managing efficiencies 

• Increase business by developing and enhancing relationships with new and existing customers 

• Responsible for P&L, profitable sales growth and attaining store monthly, quarterly and annual performance objectives and continually identify and implement improvements to improve productivity and profitability; Analyze daily and weekly reports to identify issues, find resolution to problems, ensures improvement plans are developed and executed. 

• Liase with all internal departments in supporting promotions, regional sales teams, flyers, SPIFFs, planograms, sponsorships and all key marketing campaigns 

• Maintain service level requirements to customers, handle customer complaints effectively and call on customers as required 

• Complete monthly internal store audits and participate in senior leadership audits of stores. 

• Determine staffing requirements based on store needs. Identify opportunities to improve staffing utilization and manage overall payroll costs 

• Maintain strict inventory controls (including cycle and full inventory counts) on all product movements inbound and outbound to minimize product shrinkage 

• Continually identify and implement process improvements and efficiency enhancements to improve productivity levels and profitability 

• Coordinate facility maintenance, execution of standard operating procedures, security and distribution of goods 

• Ensure housekeeping, branding, product merchandising, cleanliness, safety, health and environmental compliance is included as part of everyday activities 

• Providing support for the collection of Accounts Receivables of their store’s customers 

• Lead and manage a high performing team, including recruiting, hiring, on boarding, training, motivating, recognizing, and managing performance 

• Coach, mentor, train and retain a knowledgeable team 

• Ensure compliance with provincial legislation and all established company policies and procedures 

• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. 

• Develops relevant industry expertise to understand local market trends, customer opportunities, competition and build strong community relationships. 

• Schedule workforce to ensure business and customer needs are met