Core Duties:  

1. Safety & Compliance 

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. 

• Enforce safe working methods and behaviors within the team. 

• Conduct safety audits and operations checks. 

• Ensure all operations comply with local, state, and federal regulations, as well as company policies. 

• Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events. 

• Respond to emergencies as required. 

2. Operations Management 

• Supervise day-to-day operations and provide feedback and ways to improve in OPS. 

• Implement operational policies and procedures to improve efficiency. 

• Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness. 

• Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost). 

• Plan and oversee onboarding activities for new employees to ensure a smooth transition. 

• Monitor and maintain station facilities and equipment to ensure they are in good working condition. 

• Ensure warehouse cleanliness and organization. 

3. Staff Management & Development 

• Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements. 

• Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures. 

• Mentor and support the team. 

• Manage and coordinate station staff and schedules to ensure adequate coverage. 

• Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles. 

4. Customer & Stakeholder Relations 

• Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction. 

• Work closely with other departments to ensure smooth operations and address any issues that arise. 

• Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain. 

5. Inventory & Asset Management 

• Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for. 

• Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods. 

• Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day. 

• In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager. 

6. Reporting & Data Management 

• Maintain accurate logs (delivery, incident, inventory) and daily reports. 

• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.). 

Perform data entry as needed to maintain accurate records. 

• Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate. 

• Cleaning, general housekeeping. 

• Other duties as assigned.