ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                    Staffing Analyst                

REPORTS TO POSITION:     Patient Care Support Manager

DEPARTMENT:                     Patient Care Support

DATE LAST REVIEWED:      April 20, 2018

OUR VISION:                          Creating America’s healthiest community, together

OUR MISSION:                       In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                       Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:  The St. Charles Health System’s Patient Care Support (PCS) department provides many services throughout the St. Charles Health System which includes the following: patient flow and bed management, house supervision, timekeeping, staffing, and the clinical staff float pools.   

POSITION OVERVIEW:  The Staffing Analyst analyzes and adjusts hospital staffing based on established parameters, including core staff requirements, qualification of staff, communication from Managers or their designee and the House Supervisor (HS).  Uses various computerized staffing systems.  Pending on St. Charles Health System work location – this position may be responsible for tracking, recording, and forecasting staffing variances.  Performs other duties that support the staffing process. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Strong organization skills. Ability to prioritize workload and meet deadlines.

Maintains composure in fast paced, high pressure environment.

Promotes and supports teamwork.

Develops a thorough knowledge of staffing practice, regulatory standards (OAR), staffing work instructions, nursing contracts, and the use of the computerized staffing applications.

Collaborates on staffing plans and changes with the House Supervisor and unit managers, and assists the HS with daily shift meetings to review staffing plans.

Follows processes for identifying staffing requirements for patient care using appropriate staffing applications/tools.

Monitors and compares staffing actual hours to targets for each unit/shift. Uses this data to identify and communicate trends.

Actively communicates staffing changes to appropriate people (House Supervisors, unit managers, etc.)

Pro-actively analyzes staffing for the next day, makes calls/send texts to staff to fill vacancies, and informs unit management if staffing shortages remain.

Completes other tasks as assigned.

Develops expertise in the staffing computer applications, and provides support to other users.

Participates in continual process improvement analysis activities, including the development or revision of hospital and/or system staffing policies, guidelines and procedures.

Provides excellent customer service including follow through to resolution or referral to appropriate person following guidelines for telephone and email communication.

Assists in coordination of 3rd party caregiver onboarding.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.  

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Required:  High School diploma or GED equivalent.

Preferred:   Additional College courses in information systems or business.  Office management training.

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: N/A

EXPERIENCE

Required: Minimum of 2 years general office experience.

Preferred: General Office experience in a hospital or other fast paced customer facing environment.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION: 

Office management skills preferred.  Working knowledge of computers required.  Word processing and database manipulation skills required.

Schedule Weekly Hours:

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