Position Overview
The Enterprise Business Support and Operations (EBSO) organization is responsible for the operational stability, scalability, and performance of Autodesk’s enterprise business applications. We are seeking a Support Analyst with strong technical depth to support AWS, JAVA and Salesforce platforms, including upstream and downstream integrations across enterprise systems.
 
This role focuses on production support, incident management, system analysis, and release readiness, as well as active participation in projects delivering new functionality. The Support Analyst ensures operational excellence by meeting defined service level objectives (SLOs), improving system reliability, and enabling effective post-launch support.
 

Responsibilities

• Understand, and maintain enterprise applications using Java and Spring Boot

• Build scalable and secure RESTful APIs and microservices if needed

• Develop cloud-native applications using AWS services such as EC2, S3, Lambda, RDS, DynamoDB, SQS/SNS, API Gateway, and CloudWatch

• Design and implement highly available and fault-tolerant solutions on AWS

• Work with relational and NoSQL databases and optimize queries and application performance

• Understand containerized applications using Docker and deploy using Kubernetes/EKS or ECS

• Implement CI/CD pipelines using tools such as Jenkins, GitHub Actions, or AWS CodePipeline

• Have knowledge of application security using OAuth2, JWT, IAM, and secure coding practices

• Write unit, integration, and automated tests using JUnit, Mockito, and related frameworks

• Troubleshoot production issues, perform root-cause analysis, and improve application reliability

• Collaborate with architects, product managers, QA, DevOps, and other engineering teams

• Participate in code reviews and contribute to engineering standards and best practice

Minimum Qualifications

• Bachelor’s degree in computer science, Engineering, or equivalent professional experience

• 5+ years of hands-on AWS experience

• 2+ years of Salesforce platform experience

• 2+ years of experience working with SAP services in an enterprise environment

• Strong understanding of enterprise application architecture, integrations, and data flows

• Ability to analyze logs, system metrics, and transactional data to diagnose issues

• Experience working in ITIL-aligned or incident/problem management environments

• Strong verbal and written communication skills, with the ability to translate technical issues for business stakeholders

• Proven ability to manage multiple priorities in a fast-paced, production environment

• High attention to detail with a structured, analytical approach to problem solving

• Self-directed, adaptable, and able to support critical activities outside normal business hours when required

Preferred Qualifications

• Experience developing or troubleshooting Java-based applications or services

• Experience writing, reviewing, or debugging code

• Familiarity with CI/CD pipelines, version control, and automated deployments

• Exposure to monitoring, logging, and alerting tools

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

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