To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Inside the Chief Operating and Financial Officer (COFO) organization, the Sr. Director, Strategy & Change joins a new Data & AI function built to help COFO turn trusted data and AI into faster, smarter decisions across the business. You'll drive adoption of new capabilities, steer the team toward the highest-value opportunities, and turn COFO's wins into stories Salesforce can tell - working closely with leaders across the org and with the Customer Zero Marketing team. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing

• Lead adoption and change for COFO's data and AI work so new capabilities become part of how teams operate day to day, not an extra task on top of their jobs

• Build upskilling and enablement programs in partnership with Employee Success and DET so COFO teams can work confidently with data and AI

• Anticipate and address change fatigue and resistance, keeping the pace of change realistic and sustainable

• Broker reuse across process areas so a win in one area scales across the rest of COFO

• Help steer the portfolio toward the highest-value, highest-impact opportunities for COFO

• Quantify the value data and AI initiatives deliver and make it clear and visible to leaders

• Track adoption and value over time and feed learnings back into prioritization

• Turn COFO wins into clear Customer Zero stories, including the "making of," for use inside Salesforce and with customers and prospects

• Build a pipeline of internal case studies that can be published externally

• Partner with marketing to shape and share these stories, and develop content for COFO executives to present

• Bring back learnings from what customers and other teams are doing so COFO can apply them

• Set simple, consistent ways of working for how change and adoption get delivered across COFO

• Surface low-value process friction and push to remove it

You're Our Person If...

• You have 10+ years of experience in change management, transformation, or strategy, including leading programs at scale

• You have a track record of driving adoption of new technology or new ways of working in a large organization

• You have strong storytelling skills and can turn complex work into clear, compelling narratives for executives and customers

• You're a strong collaborator who can influence across many teams without direct authority

• You're comfortable leading through ambiguity and change fatigue in a fast-moving transformation

Even Better If...

• You have experience partnering with marketing, communications, or customer-reference teams

• You bring a fresh perspective on data and AI concepts and how to creatively articulate realized value

• You have experience with upskilling and enablement, ideally alongside HR or employee success teams

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.