Returns and Exceptions:

Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision.  The Senior Coordinator will act as the main trainer for new functions and associates in the department. 

Work Set up: Hybrid ; Night Shift

General Responsibilities : 

Returns and Exceptions 

• Demonstrate strong communication skills by representing the department in meetings with various parties  across the bank and vendors to resolve items/complex cases timely and accurately

• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.  

• Identify procedural gaps and support initiatives to improve the process 

• Update procedures, process flows and job aids as needed 

• Schedule daily and weekly workflow for the team.

• Assists with on-the-job learning for new associates 

• Other job-related duties that may be assigned from time to time

Basic Qualifications: 

• Two (2) years college level education or equivalent bank work experience

• At least 1 year experience with Microsoft Office or Google Suite

• Strong attention to detail and with good judgment

• At least 2 years of customer service or banking experience

• Ability to manage and prioritize tasks to meet deadlines

• Proficient verbal and written communication skills, with the ability to collaborate effectively with peers

• Amenable to work in Alabang

Preferred Qualifications: 

• Minimum of two (2) years experience handling financial accounts

• Experience in Level 2 or moderately complex check payment processing

• Ability to work autonomously with minimal supervision