Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award. 
 

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domain expertise with innovative technologies to design, build, modernize, and operate mission-critical systems that improve operational efficiency and customer experience. 
 

ICF is seeking an experienced Enterprise Solution Architect to serve as the overall technical lead for a large-scale federal Contact Center Operations and Digital Modernization program. This individual will be responsible for establishing the technical vision, guiding enterprise architecture decisions, and ensuring delivery of scalable, secure, and resilient technology solutions that support mission objectives. 
 

Working closely with the Program Manager and Government stakeholders, the Enterprise Solution Architect will lead and supervise architects, technical leads, and engineering teams while providing technical governance across multiple technology domains. This role requires broad enterprise architecture expertise, strong business acumen, and exceptional leadership skills. The successful candidate will be able to balance mission objectives, customer needs, operational realities, budget, schedule, security, and technical considerations to develop practical, sustainable solutions. They must be equally comfortable engaging with Government stakeholders on strategic priorities as they are collaborating with architects and engineers on technical implementation. 
 

Job Location 

Remote work within the United States is authorized.  Must support US Eastern time zone working hours.   
 

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 
 

Key Responsibilities 

• Serve as the program’s technical authority, establishing the technical vision, enterprise architecture strategy, and modernization roadmap. 

• Lead, mentor, and develop architects, technical leads, and engineering teams while promoting a high-performing, collaborative environment. 

• Partner with Program Managers and Government stakeholders to align technical solutions with mission objectives, business priorities, and program goals. 

• Translate business and operational requirements into scalable, secure, and sustainable technical solutions. 

• Lead the design and evolution of enterprise architectures across cloud, applications, data, integrations, and customer-facing platforms. 

• Drive modernization initiatives through cloud-native architectures, API-driven solutions, automation, AI-enabled capabilities, and DevSecOps practices. 

• Establish architecture governance, engineering standards, review processes, and best practices to ensure quality, consistency, and innovation. 

• Evaluate emerging technologies, solution alternatives, and architectural approaches while balancing security, cost, performance, and maintainability. 

• Lead architecture reviews, approve major technical designs, and identify and mitigate technical risks, dependencies, and architectural debt. 

• Ensure compliance with federal security, privacy, accessibility, and operational requirements across all solution designs. 

• Serve as the primary technical advisor to Government stakeholders, presenting technical strategies and recommendations to both technical and non-technical audiences. 

• Foster collaboration across stakeholders, architects, engineers, operations teams, and vendors to ensure successful program delivery. 

Basic Qualifications 

• Ability to obtain and maintain a Public Trust background check. 

• Must reside in the United States, and work must be performed within the United States. 

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline. 

• 12+ years of experience designing and delivering enterprise technology solutions. 

• 7+ years of experience serving in a solution architecture, enterprise architecture, or senior technical leadership role 
   

Preferred Qualifications 

• AWS Certified Solutions Architect – Associate or Professional. 

• Salesforce Application Architect, System Architect, or Technical Architect certification. 

• Experience leading and supervising architects, engineering leads, and multidisciplinary technical teams. 

• Experience designing enterprise cloud solutions utilizing Amazon Web Services (AWS). 

• Experience designing enterprise solutions utilizing Salesforce. 

• Experience with enterprise integration patterns, APIs, and cloud-native application architectures. 

• Experience supporting enterprise modernization, customer engagement, or large-scale digital transformation initiatives. 

• Experience with enterprise contact center technologies or Contact Center as a Service (CCaaS) platforms. 

• Experience integrating Salesforce with enterprise applications and customer engagement solutions. 

• Experience implementing AI-enabled customer engagement capabilities. 

• Experience with Infrastructure as Code, automation, and DevSecOps practices. 

• Experience working within FedRAMP-authorized cloud environments. 

• TOGAF, ITIL Foundation, or comparable architecture certification. 

Professional Skills 

• Demonstrated technical leadership and supervisory experience leading multidisciplinary technical organizations. 

• Strong business acumen with the ability to balance mission objectives, customer expectations, technical constraints, operational requirements, cost, schedule, and risk. 

• Proven ability to build trusted relationships with Government stakeholders and influence technical and business decisions. 

• Ability to translate complex business requirements into practical enterprise technology solutions. 

• Strong facilitation, negotiation, and consensus-building skills across technical and non-technical teams. 

• Excellent written, verbal, and presentation skills. 

• Strong analytical, strategic thinking, and problem-solving abilities. 

• Ability to communicate effectively with Government stakeholders, program leadership, architects, engineers, and operations teams. 

• Demonstrated systems thinking with the ability to understand how technology decisions affect business operations, customer experience, and long-term program success. 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.