We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• As an airport hotel, maintain a strong commitment to transportation excellence by ensuring airline crew members and guests are picked up and dropped off safely, efficiently, and within required service time standards. Prompt and reliable transportation is an essential function of this position and directly impacts guest satisfaction, airline partnerships, and hotel performance.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining to the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Maintain the appearance of the hotel's front entrance by picking up trash, sweeping as needed, and ensuring a clean and welcoming arrival experience for guests.
• Clean lobby and entrance windows and glass doors to maintain a professional appearance.
• Assist with restocking the hotel market, grab-and-go area, guest amenities, and bottled water supplies throughout the property.
• Restock guest water stations and other designated hospitality items as needed.
• Deliver guest requests, amenities, packages, and other items to guest rooms in a timely and professional manner.
• Provide operational support to the Front Desk as needed, including answering hotel telephone calls, assisting guests with inquiries, transferring calls, and supporting guest service initiatives.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying, and folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health and safety.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.
• One year of previous hotel experience or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver's license required.
• Frequently standing, walking, bending, climbing, kneeling, and moving about the facility.
• Ability to carry, lift, push, or pull items weighing up to 100 pounds.
• Frequently handling objects, equipment, luggage, and guest supplies.
• Must be dependable, punctual, and able to manage multiple responsibilities in a fast-paced airport hotel environment.
• Will be required to work mornings, evenings, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.