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Position Overview:

Job Description:

Job Description

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.
• Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
• Responsibility for management of budget and timelines.
• Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
• Complete all required documentation for service requests, work order transitions, and customer support operations.
• Track and communicate the financial health of ongoing service jobs, ensuring customers are kept informed.

Qualifications:

• 2+ years of experience in technical service, parts, warranty, or dealership environment considered an asset.
• Financial acumen, with the ability to manage estimating accuracy, bid variance, and job profitability.
• Team player who thrives in a fast paced environment.
• Excellent communication and collaboration skills, with the ability to work cross-functionally with multiple stakeholders.
• Mechanical aptitude and technical knowledge of Finning and CAT product lines, repair processes, and warranty systems is an asset.
• Proficiency in Microsoft Office and other relevant software platforms.

Note:

• This is a permanent, full time position for our Saskatoon location
• Position is 5x2 Monday-Friday (8-430)
• Competitive salary, comprehensive benefits package and retirement saving opportunities.
• Training opportunities provided

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.