Senior Technology Service Manager

Full Time | £46,628.00 to £54,399.00 (dependent on experience)

Hybrid Southampton

About the role 

As a  Senior Technology Service Manager you will play a pivotal role in ensuring the operational excellence of our Business Systems, Positioning and Applying services. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst also managing operational issues, DR readiness & risks. 

What you’ll do 

• Leadership: Lead on Service Management practices, fostering collaboration and high performance  

• Service Management: Oversee Incident, Problem, Change & Release Management, ensuring smooth operations with minimal operational impact 

• Service Level Management: Define and agree KPIs & OLAs with stakeholders, ensuring service deliverables & customer expectations are met 

• Monitoring & Alerting: Ensure robust monitoring and alerting is in place for key services & components 

• Configuration & Maintenance: Ensure there is accurate & consistently maintained architecture and configuration documentation with related maintenance roadmaps 

• Compliance & Security: Ensure adherence to standards, regulations and best practice, including proactive vulnerability scanning and remediation 

• Continuity Planning: Advocate for & support the creation of Disaster Recovery and Business Continuity plans, ensuring these are regularly reviewed & tested 

• Risk & Issue Management: Log, review, and escalate operational risks and issues as needed 

• Stakeholder Engagement: Lead service reviews with internal teams and external suppliers, ensuring alignment with business needs 

• Project Support: Ensure operational requirements and priorities are incorporated in development activities & facilitate smooth transitions into normal operations 

• Cost control: Create cost estimates, ensure costs are monitored & remain within budget 

What we’re looking for 

• Proven track record in Technology Service Management at a senior level 

• Good understanding of Dynamics 365 FSCM, Dynamics 365 Customer Engagement (CE), including BFIN and BSIN integrations, and website support would be an advantage. 

• Strong leadership skills with the ability to coach and develop teams and individuals 

• Expertise in ITIL 4 processes – Incident, Problem, Change & Release Management  

• Excellent communication and stakeholder management skills 

• Ability to manage complex issues, balance multiple priorities and work effectively under pressure. 

• Experience of driving service improvement initiatives and embedding best practices across technology teams. 

• ​Clear the path – Cut the noise. Simplify. Move at pace 

• Seek the story – Listen. Understand. Speak up

• Do what matters – Focus on value

The Rewards   

Location & working pattern

We embrace a hybrid working model at OS, because we believe in flexibility and balance.  You’ll be based at our fantastic HQ in Southampton, where you'll be expected to spend a minimum of 2-3 days per week collaborating face-to-face with colleagues.

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks via the Disclosure & Barring Service (DBS). 

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing Date - Sunday 27th September 2026 at 23:59pm.

• Please submit your CV and Covering letter to support the above criteria

Inclusion

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process. 

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive and genuine workplace where everyone can thrive. If you're enthusiastic about this role but your experience doesn't perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.