Role purpose 

The Core Applications team is doing greenfield work, introducing new concepts and capabilities to our suite of UI products on a modern React + TypeScript stack. 

As a Senior Software Engineer, you'll own significant portions of the codebase, drive technical decisions, and mentor fellow engineers. You'll collaborate closely with a distributed team across Australia and the US. This is a high-ownership role on a small, self-organizing team with direct visibility into a major product milestone. 

How you contribute 

• Build and ship features on the new agent desktop in React + TypeScript + Nx, using AI coding agents as part of the daily workflow. 

• Review and approve pull requests and provide constructive feedback that raises overall application quality. 

• Mentor fellow engineers and help set the technical bar for the team. 

• Collaborate async-first with engineering, product, and design across distributed time zones. 

• Contribute to architectural decisions and async planning via written documentation, Jira, and Confluence. 

Skills, competencies and qualifications 
 

Required: 

• Strong React and TypeScript proficiency; experience with other modern frameworks (Vue, Angular, Svelte) is a good signal. 

• Testing experience with Jest and/or Playwright, with an understanding of the value of thorough test coverage. 

• Able to operate autonomously on a small, fast-paced team; fills gaps and makes reasonable calls without constant direction. 

• Strong written communication and collaboration skills for a remote, async-first, distributed environment. 

• Comfortable conducting code reviews, providing constructive feedback, and mentoring less experienced engineers. 

• Prior experience using AI coding tools and a genuine willingness to evolve those skills as the space changes. 

• Bachelor's degree (or equivalent) in a relevant discipline. 

Desirable: 

• Prior experience in CCaaS, agent desktop, or UI platform roles. 

• Familiarity with TanStack Query and Zustand. 

• Web accessibility knowledge; familiarity with WCAG standards and building accessible UIs. 

• Monorepo and micro-frontend architecture experience; Nx preferred, but PNPM, Lerna, and other tools are good signals. 

• Experience with WebSockets or real-time application development. 

Other requirements 

• Working shift must be aligned to overlap with Pacific working hours. 

• This position requires the ability to be On Call. 

Key relationships 

There are no direct reports to this role. 

Key stakeholders include: 

• Service owners and their teams 

• Technical leadership and senior management, including VPs 

• Engineering teams 

• Network and Telecom teams 

• Customer service teams 

• Compliance and infosec teams 

• This is not a customer-facing role.