ROLE DESCRIPTION: 

We’re looking for a Senior DevOps Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team. 

ABOUT THE TEAM:

This role is within our Backend Platform team. The team primarily uses Go, Scala, and PHP and has expertise in technologies such as Kafka, various AWS services, and some infrastructure-as-code tools. Your primary focus will be on developing services and tools for our product development teams as well as modernizing our existing platform. Based out of British Columbia, you will report to the Senior Manager, Software Development, DevOps.

WHAT YOU’LL DO: 

• Design and build software - tools, libraries, automation, services, and glue scripts
• Responsible for the reliability, security, and integrity of our large, cloud-based platform
• Participate in a flexible on-call rotation
• Lead by owning project milestones, epics or features
• Practice continuous improvement, contributing to culture, process, and direction in your team and across our department
• Develop processes and automation to eliminate repetitive tasks
• Design and build our infrastructure platform
• Identify and implement new platform features
• Research and evaluate new technologies
• Refactor, rewrite or retire existing platform features
• Operate our developer experience and production application environments
• Diagnose and repair our distributed systems
• Perform maintenance, upgrades, and migrations
• Control or eliminate repetitive tasks, alert noise, and business-as-usual work
• Enable development teams
• Provide executable interfaces to our infrastructure platform 
•  Provide tools and best practices to support the entire software development lifecycle
• Collaborate with others across the organization to solve problems and build better processes, systems, and software
• Communicate by mentoring, writing documentation, participating in meetings, and sharing your work at demos

WHAT YOU’LL NEED: 

• A degree in Computer Science or Engineering, and at least 5 years of experience in an SRE, DevOps or software engineering role and a track record of substantial contributions to software projects with high business impact
• Nice to have: Experience in backend development and devops, ideally with experience in creating tools and services for other developers
• Experience with mentoring, coaching, and pairing with coworkers
• Experience writing clean code that performs well at scale and an understanding of SaaS software development practice; Ideally you have experience working on a SaaS product
• Experience using infrastructure-as-code tools to build and run cloud infrastructure
• Optional : Experience with operating, building and maintaining cloud infrastructure and a working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring is preferred
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
• Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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