At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: Bachelors degree preferred

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Five (5) years in related healthcare experience including  three (3) years of supervisory experience

• Effective oral and written communication skills

• Must be able to demonstrate knowledge in the eight (8) domains of medical practice management:  business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management

• Strong direct performance management, tact and financial acumen preferred

• Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations

• Demonstrates a strong commitment to patient, provider, and employee satisfaction

Principal Accountabilities

• Promotes the treatment of patients through efficient scheduling, clinical care and flow, collections processes, and outstanding customer service.

• Assists with planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.

• Leads in the preparation of departmental compliance with regulatory requirements.

• Assigns work and manages the activities of practice personnel.  Trains, monitors and evaluates staff as necessary.

• Understands the fundamental importance of customer service and develops processes and culture that support excellent customer service, the adherence to regulatory standards and the achievement of business objectives.

• Supports the instruction of educational programs that promote staff competency.

• Monitors quality improvement efforts and makes recommendations for change as necessary.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.