Senior Online Merchandiser
6 month FTC
London, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

We have an exciting new role available for a Senior Online Merchandiser within our Fashion Vertical. We’re seeking a candidate with a deep passion for fashion, retail, and e-commerce to elevate our online presence.

Joining our Merchandising team as we partner with eBay UK, you’ll help produce a range of tailored shopping experiences. You will be responsible for prioritising merchandising based on conversion and performance across promotional and seasonal campaigns. Additionally, your role will involve assisting with wireframing, sourcing and curating inventory, launching campaigns, and tracking performance.

KEY RESPONSIBILITIES

• Responsible for daily/weekly management of category pages, ensuring site standards are always achieved or exceeded. 
• Serve as the primary owner of the eBay UK stakeholder relationship, establishing clear expectations regarding project scope, deliverables, and timelines.
• Manage client briefs from start to finish, supporting inventory planning, wireframing, campaign and events builds and QA-ing, ensuring successful delivery to client deadlines across multiple activities.
• Build a full understanding of the clients’ content management systems and objectives, advising on the solution that best meets their needs.
• Ensure client requirements are met whilst upholding both DEPT® and eBay values.
• Construct the optimum product range for the target market by balancing price architecture, product variety and other parameters.
• Source inventory - uploading, merchandising and continuously optimising edits, campaigns and category pages.
• To ensure all campaigns/edits are prioritised consistently across desktop, mobile and CRM platforms.
• Conduct regular performance analysis and feeding insight and proposed actions into Lead Merchandisers and clients for weekly trading reports.
• Conducting trend research and competitor analysis for weekly/quarterly planning.

WHAT WE ARE LOOKING FOR

• A minimum of 3-4 years merchandising experience ideally within fashion, some knowledge of digital market places is desirable.
• Someone highly organised, with excellent attention to detail and the ability to manage multiple projects simultaneously.
• Proven experience of effectively managing multiple stakeholders at varying levels. 
• A good eye for style and retail trends and an interest in current and upcoming trends.
• The ability to identify better ways of working/new processes as and when required. 
• Proven ability to work independently, prioritise, meet deadlines under pressure and make the best use of resources; has a good sense of urgency and measurement of risk.
• Excellent verbal and written communication skills.
• You are ambitious with the ability to think strategically, communicate for understanding and contribute something new, demonstrating tenacity to learn and grow.
• Ability to take ownership and accountability.
• Experience with various CMS and the ability to quickly grasp new processes or learn new tools. 
• Proficiency in Excel and Google Workspace
• An understanding of SEO principles & AI and its practical application
• Analytical experience and a degree of business acumen.

WE OFFER:

• A flexible, hybrid working policy (2 days from the office, depending on location).
• An excellent salary based on experience and equal pay policies.
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.