Description -

Job Summary
• This role is responsible for providing continuous leadership to subordinate managers and individual contributors, overseeing the development of quality assessment and improvement solutions, and analyzing business challenges to make data-driven recommendations. The role entails responsibility for project management, resource allocation, and budget adherence for multiple ongoing projects, and involves communicating program status and escalating issues to higher management.

Responsibilities
• Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors designing and developing quality assessment, management and improvement solutions utilizing multiple disciplines for products, systems, and services.
• Leads a team of quality program managers, guiding the design and implementation of comprehensive quality assurance programs to ensure product and process excellence, and aimed at establishing and upholding stringent quality standards throughout operations, fostering a culture of quality.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
• Analyzes internal and external business challenges, providing data-driven recommendations to enhance product and process quality effectively.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
• Collaborates closely with key suppliers, defining and aligning their quality roadmaps with corporate goals.
• Proactively identifies opportunities for process improvement and cost reductions opportunities within multiple quality disciplines.
• Performs talent management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

Education & Experience Recommended
• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in total quality management (TQM), people management, lean six sigma, or a related field.

Preferred Certifications
• Certified Quality Manager (CQM)
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills
• Agile Methodology
• Auditing
• Automation
• Computer Science
• Continuous Improvement Process
• Corrective And Preventive Action (CAPA)
• Data Analysis
• Good Manufacturing Practices
• ISO 9000 Series
• New Product Development
• Pharmaceuticals
• Process Improvement
• Product Quality (QA/QC)
• Project Management
• Quality Management
• Quality Management Systems
• Risk Management
• Root Cause Analysis
• Test Automation
• Test Planning

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"