What to expect:

We are looking for highly motivated individuals who would be excited to partner with our stakeholders to develop data products & solutions that will impact hundreds of millions of our users across the world. Expert communication, problem-solving, and having an innovative spirit will be the keys to success in this role.

You'll be working cross-functionally with teams of Product Engineers, Product Managers, Data Engineers, Sales and Marketing Managers on some of the most critical projects in the company.

Responsibilities:

• Lead and conduct deep-dive research to identify opportunities for revenue growth and expansion of products to support consumer and Small Businesses;

• Design, develop, and program methods, processes, and systems to consolidate and analyze unstructured, diverse data sources to generate actionable insights and solutions for client services and product enhancement;
• Develop and code software programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources;

• Research and develop audience segmentation, propensity and recommender models to enable personalized experiences, improving customer engagement and increasing sales;
• Manage data governance and best practices to ensure data integrity and privacy by design;

• Identify impactful metrics to understand the performance of business initiatives and products, define key performance indicator metrics, and ingrain these metrics into the teams’ day-to-day decision-making; and
• Interpret and communicate insights and findings from analysis and experiments to product, service, and business managers.

What we're looking for:

Requires a Master's degree in Business Analytics and Project Management, Data Science, a related field, or a foreign degree equivalent. Must have 5 years of experience in job offered or related occupation. Must have 5 years of experience in with the following:

• 5 years of experience performing data science within an eCommerce, Marketing, sales or customer analytics environment to generate actionable insights and solutions for client services and product enhancement;
• 5 years of experience designing and operationalizing scalable Machine Learning models or audience segmentation, customer churn, and product purchasing propensity;
• 5 years of experience utilizing causal inference analysis and experimentation design for A/B Testing;
• 5 years of experience utilizing statistical modeling and techniques to analyze large-scale customer, product, and transactional data to identify behavioral patterns, predict future outcomes, and support data-driven business decisions. This includes applying methods such as regression analysis, classification models, clustering, hypothesis testing, time-series analysis, and experimental design to measure the impact of product and marketing initiatives, estimate customer lifetime value, forecast demand, assess churn risk, and evaluate revenue growth opportunities;
• 5 years of experience applying data processing and modeling using SQL and Python to extract, transform, integrate, and analyze large and complex datasets from multiple internal and external data sources;
• 5 years of experience utilizing big data technologies such as Hadoop, Spark, Flink, or equivalent distributed computing frameworks to process, analyze, and model massive datasets that exceed the capacity of traditional systems.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.
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Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.