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Duties & Responsibilities:

• Maintain the personal “concierge” security approach for all members, guests, and employees while on property.

• Provide superior customer service to the standards of Makena.

• Secure and protect all of the company's assets: people, facilities, and property. Protect the company's reputation and intellectual assets with a focus on liability protection.

• Respond to emergency situations with a sense of urgency and maintain open communication flow with Security Supervisor, Director of Security, across departments, and with external emergency services. May be the first point of contact for external emergency services. Provide emergency and minor medical response as required.

• Provide access-control utilizing sound judgment and company-provided tools such as access control systems or access control lists and logs. Detect, investigate, and deny access of unauthorized persons.

• Recognize and escalate to management all safety hazards and security vulnerabilities detected through the course of their shift.

• Perform regular field audits (checklists) for facilities and escalate findings to management.

• Effectively use company-provided computer systems to complete reports and audits. Complete all paperwork and reports as necessary, including but not limited to a daily activity report. Provide detailed reports on all events and incidents on the property.

• Respond efficiently to all Director of Security requests either via email, text, or phone. Unless extenuating circumstances exist ALL correspondence MUST be answered within 4 hours.

Skills & Qualifications:

• Hawaii Guard Card required.

• Demonstrates respect for and appreciation of Hawaiian values, history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

• Prior customer service experience preferred.

• Ability to work in a team environment.

• Ability to stay calm and focused in unstable situations.

• Exceptional organizational skills with previous experience handling confidential issues.

• Ability to work a flexible schedule, including evenings, overnights, weekends, holidays, and a shift greater than eight (8) hours in length. May be required to work outside of regular work hours at short notice.

• Ability to read, write, speak, and understand English.

• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, lifting, carrying, bending, stooping, squatting, reaching, pushing, and pulling

• Must be able to walk and stand for prolonged periods of time up to and including an entire shift.

Benefits

• $29.09/hr

• Medical, Dental, and Vision Benefits

• 401k Contribution

• Paid Time Off and 11 Paid Holidays

• Professional development and upward mobility opportunities

• Work-Family Culture

About Us

Nestled on Maui’s southern edge, Makena Golf & Beach Club is an island dreamscape spread across more than 1,800 acres that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.;  a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://makenagolfandbeachclub.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com   

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