Job Title

Job Description Summary

Job Description

Key Accountabilities and Duties

Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant’s satisfaction.

To coordinate events, address issues of Occupants well in time and ensure Occupants retention.

To coordinate and associate closely with leasing to enhance Occupancy

Direct the budgeting process for all Operational and Capital expenditure & renovations. 

Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property. 

Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan. 

Recruitment and Performance Appraisal/ Management of the staff in the department. 

Develop & Implement the annual plan using customers and management inputs framework, linking the department’s objectives to the unit’s overall strategy.

Monitor energy consumption and design methods for conservation and optimization of energy. 

Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit. 

Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency. 

Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check. 

Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses.

Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments. 

Be responsible to head of Operation for reporting on site performances

Ensure applicable leagal compliances and complied and reviewed on periodic basis.    

Authority

To issue/ cancel permit for any planned activity 

To STOP any unsafe work as reported by workmen or self observed

Prepare Job description and RACI matrix for entire team as per site requirements 

Carry out Vendor selection and based on Vendor evaluation 

Prepare Opex and Capex budget for Property Operations 

QEHS& W Responsibility

To ensure Bluegrass Business Park QEHS&W Policy is implemented and understood by all employees. 

To ensure QEHS& W objective and plan are implemented and communicated to all level of employees.

To ensure safety management system (Bluegrass Business Park) Safety manual, SOPs, EGs, QEHS& W procedures) is implemented and communicated to all level of employees.

To identify risk and control measures are implemented and communicated to concerned employees.

To ensure ECF, HPM, Sunrise, SAM meetings are conducted and 100 % participation by all members are ensured.

To ensure all incidents are reported and investigation carried out as per procedures.

To ensure BBS (SO) Trainings are conducted and SO to be filled required system.

To ensure new joiners are covered under the induction program, TNI is created and all employees are trained as per the identified Training Need identification and plan. 

To ensure all planned and surprised internal and external audit are conducted as per schedule and ensure timely closure for management review.

To Ensure Reward and recognition program are conducted and ensure participant of all level employee  

To ensure all QESH& W performance reports are created as per the identified frequency and communicated to management review.

Undergoing trainings as identified in the training calender. 

Providing suggessions for continual improvement.

Conducting regular QEHS & W inspections as per schedule.

People Management Responsibilities

Able to lead site team to run the site operations smoothly

Staff’s discipline and well being.