At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service.

Responsibilities:

Strategic account management

• Develop and execute tailored account strategies to align client objectives with CloudFactory's AI solutions, ensuring long-term value and retention.
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
• Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively.

Relationship management

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

Revenue growth and performance

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

Cross-functional collaboration

• Work closely with internal teams, including solutions, delivery, product, sales and marketing, to ensure a cohesive approach to client management and growth.
• Provide insights and feedback to product and service teams to enhance CloudFactory's AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

Customer success and experience enhancement

• Align client objectives with CloudFactory's strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.

Requirements

Must-have skills (required)

• AI knowledge: familiarity with AI applications and trends in sectors such as AV/robotics, logistics & transportation, insurance, oil & gas is a plus.
• Strategic thinking and problem-solving: able to develop actionable plans to address client needs and drive revenue growth.
• Relationship-building: proven track record of managing and growing long-term client relationships with executive stakeholders.
• Communication skills: strong ability to present complex concepts to both technical and non-technical audiences.
• Analytical skills: experience using data to drive decision-making and improvements in customer success and account strategy.
• Organization and multitasking: strong attention to detail with the ability to manage multiple client accounts simultaneously.
• Willingness to travel: able to travel as needed to meet with clients and manage relationships effectively.

Academic and professional requirements

• Bachelor's degree in Business, Account Management, or a related field; advanced degree preferred.
• 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.