Job Description

Using thorough understanding of the support organization’s activities, provides support to support professionals and management for any of the following responsibilities: document creation for support organization or external customers, call management, office automation assistance and remote team support.
Responds to customer inquiries and acts as liaison with product divisions and other internal entities.

As a schedule coordinator you will act as the first point of contact and deliver high standard customer satisfaction. The candidate will manage high volume phone calls and emails, and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Details:
• Effective scheduling and optimization of Agilent Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites
• Optimally manage communications with the customer and internal team members
• Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
• Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include
• Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
Proactively manage resource shortages, in cooperation with the Service Business Manager
 

職務内容 :

・据付・点検・修理サービス等におけるお客様・営業・パートナー会社とのエンジニア訪問の日程調整および関連業務（業務委託を含む）

・他社製品の修理・点検等見積もり取得・発注・クローズ・支払業務

・引取り修理受付・見積作成・部品手配・製品出荷指示・クローズ業務

・エンジニア使用専用機材の日程調整管理および発送指示

Qualifications

Minimum Undergraduate Degree. 
Degree in Scientific or technical field is preferred but not required.
Basic knowledge of PC.
Experience in coordinating and scheduling services for a client or organization is extremely beneficial.
Prior experience working in SAP/CRM environments or equivalent.
Experience with understanding and processing vendor quotations, PO issuance, and invoice processing is preferred
Strong communication skills in Japanese (Verbal, written, and digital).
Demonstrates ability to work effectively in a cross functional environment.
Intermediate level English skills (e.g. TOEIC score 500 or above)

・お客様との応対業務経験のある方

・コミュニケーション能力のある方

・SAPの使用経験があれば望ましい

・基本的なPC操作

・英語が嫌いでない方（TOEIC500点以上）

・理系学部卒業が望ましい。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support