Job Summary:

The Sales Strategy & Operations Manager serves as the primary sales strategy and operations partner supporting the CareSource Military & Veterans business. This position is responsible for enabling enrollment growth through sales planning, reporting, market insights, field enablement, and cross-functional execution. The role partners closely with Military & Veterans leadership while leveraging Enterprise Sales infrastructure and best practices.

Essential Functions:

• Analyze enrollment performance, sales results, competitive activity, and market trends to identify growth opportunities and support business objectives.
• Develop and execute market-specific sales strategies, recommendations, and initiatives to drive enrollment growth and improve sales productivity.
• Own sales analytics and reporting, including dashboards, KPI tracking, pipeline management, forecasting, and executive-level performance reporting.
• Partner with analytics and business teams to enhance data quality, reporting capabilities, and actionable insights that support decision-making.
• Lead the coordination and implementation of sales initiatives, enrollment campaigns, and retention strategies to achieve organizational goals.
• Collaborate with Military Affairs Representatives (MARs) and cross-functional partners to prioritize outreach efforts, optimize field execution, and improve market performance.
• Support annual sales planning activities, business reviews, and strategic planning processes through analysis, recommendations, and performance monitoring.
• Drive continuous improvement of sales processes, CRM utilization, operational workflows, and reporting tools to increase efficiency and effectiveness.
• Coordinate strategic initiatives across departments, monitor progress against objectives, remove barriers to execution, and ensure successful delivery of key business priorities.
• Identify, implement, and share best practices that enhance sales effectiveness, stakeholder engagement, and cross-functional collaboration.
• Perform any other job related duties as requested.

Education and Experience:

• Bachelor's degree required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years in managed care sales, sales operations, business operations, healthcare analytics, or sales strategy required
• Experience developing dashboards, business reviews, and executive presentations required
• Experience leading cross-functional initiatives required
• TRICARE, VA, Medicare, Medicaid, Marketplace, or other government-sponsored healthcare experience preferred
• Military service, veteran status, military spouse, or experience serving military-connected populations preferred

Competencies, Knowledge and Skills:

• Highly proficient in Microsoft Office Suite
• Knowledge in the use of Relationship Management tools (“CRM”) system.
• Demonstrates clear understanding of and speaks with conviction about the populations we serve.
• Practices excellent service
• Ability to interface with and influence external business partners using excellent interpersonal skills.
• Strong communication skills and the ability to mentor and train.
• Ability to work independently and within a team environment.
• Attention to detail.
• Broad knowledge of all aspects of health care, products, and sales
• Critical listening and thinking skills.
• Presentation skills
• Customer service oriented
• Time and territory management
• Proven ability to effectively interact at all organizational levels working with stakeholders and external partners.
• Possess strong analytical skills, including an understanding of business economics and financial resources.
• Excellent verbal and written communication skills, including the ability to establish rapport and persuade others.
• Ability to effectively identify business problems, assess proposed solutions, and understand the needs of business partners.
• Ability to see the enterprise perspective, ensuring that initiatives meet business priorities and objectives.
• Understand the overarching business model as well as the intricacies and nuances of the functional business areas.
• Identifies and acts on opportunities for continuous improvement.
• Ability to prioritize and adapt in a regulated environment.
• Ability to maintain flexibility while leading innovation and organizational change.

Licensure and Certification:

• Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources.
• Up to 15% (occasional) travel based on the needs of the department may be required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.