Job Description:

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Set up & administer service agreements and perform Contract & Installable related activities

What you will do:

Responsibilities:

• Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
• Maintain accurate order tracking files
• Procure, maintain & make available, data and associated reports on orders & agreements to the management periodically  
• Coordinate with the global & theatre contracts & Installed Base team as required (while dealing with order issues/service delivery/logistics)
• Support global & theatre contracts & Installed Base team whenever required
• Build and strengthen relationships with customers through effective administration & monitoring of agreements and performance
• Recommend and implement procedures to improve process practices, techniques & efficiency
• Drive & perform regular quality checks
• Actively participate in team meetings
• Assist theatre team leader in terms of work assignment and ad hoc tasks

What you need to bring:

Education and Experience Required:

• Graduate with 5+ years of experience, preferably in a Quote to cash
• Experience in service agreement, Installed Base and/or order administration will be an advantage
• Excellent oral and written communication skills
• Literacy in various PC applications & Microsoft office tools is a must
• Proficient in MS Excel and have a willingness to build on existing skills and learn new applications
• Experience in SAP will be a clear benefit
• Proactive in nature & take initiatives
• Possess good understanding of business processes
• Work in a fast paced environment and comply with tight deadlines.
• Successful record of communicating with internal and external customers
• Strong problem identification/analysis and solving skills
• Demonstrated process improvements

Skills Required:

• Good interpersonal skills
• Good organisational skills
• Attention to detail
• Ability to consistently meet deadlines without close supervision and management follow up
• Ability to multi-task
• Flexible (should be willing to work extra hours/weekends during quarter ends)
• Dependable
• Goal oriented
• Ability to adapt to change
• Ability to perform repetitive tasks of high volumes with high quality output

• .

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.