Role Overview

Accenture Song is redefining how organisations connect with customers by bringing together strategy, creativity, technology, data and operations to deliver customer-centric growth and transformation. As part of our Sales Advisory practice, you will help clients solve complex sales, customer and commercial challenges through the design and implementation of business, operating model and digital transformation initiatives.

As a Manager (CL7), you will lead multiple workstreams and teams while acting as a trusted advisor to senior client stakeholders. You will be responsible for shaping transformation strategies, structuring and leading delivery teams, driving stakeholder alignment and ensuring measurable business outcomes. The role requires a strong blend of strategic thinking, consulting leadership, commercial acumen and delivery excellence.

Key Responsibilities

We’re seeking candidates with 7-10 years of relevant experience in management consulting, sales transformation, customer transformation, CRM transformation and/or digital transformation.

Client Advisory & Problem Solving

• Lead the diagnosis of complex sales, customer and commercial challenges spanning multiple functions and teams.

• Help clients define and execute sales transformation strategies, sales operating models, go-to-market approaches and customer growth initiatives.

• Advise clients on CRM strategy, customer lifecycle management, sales process transformation and technology-enabled customer engagement.

• Structure ambiguous business problems and develop practical, actionable recommendations that drive measurable outcomes.

• Advise clients on sales strategy, customer engagement, acquisition, retention, digital enablement and operating model design.

• Lead stakeholder workshops and facilitate alignment across multiple business functions and leadership groups.

Team & Engagement Leadership

• Leading multiple interdependent workstreams and coordinating activities across consulting, technology and client teams to deliver transformational outcomes.

• Provide direction, coaching and oversight to consultants and analysts across engagements.

• Manage delivery risks, dependencies and quality across multiple streams of work.

• Create clarity and momentum within complex transformation environments while balancing competing stakeholder priorities.

• Drive accountability and high performance across team members and delivery teams.

Commercial & Growth Leadership

• Identify opportunities to expand client value and support account growth.

• Contribute to proposal development, solution shaping and sales pursuits.

• Help build client relationships and establish trusted advisor status with senior stakeholders.

• Support the development of practice capabilities, assets and go-to-market offerings within Sales & Commerce.

• Change & Transformation

• Lead the design and implementation of people, process, technology and change interventions.

• Drive adoption of new ways of working, ensuring recommendations translate into sustainable business outcomes.

• Guide clients through organisational and operating model changes required to improve commercial performance and customer experience.

• Support organisations in leveraging data, digital platforms and AI-enabled capabilities to drive growth and productivity.

Required Experience

• Proven management consulting experience across sales transformation, customer transformation, commercial strategy or digital transformation.

• Experience leading multiple workstreams or complex strategic initiatives.

• Demonstrated ability to engage and influence senior management stakeholders.

• Experience designing and implementing sales operating models, go-to-market strategies, sales enablement or customer growth initiatives.

• Experience leading CRM-enabled transformation initiatives, including customer engagement, sales process redesign, operating model transformation, CRM adoption, and technology-enabled business change.

• Experience working with leading CRM and customer platforms (e.g. Salesforce, Microsoft Dynamics, Adobe, HubSpot or similar) to support customer, sales and commercial transformation outcomes.

• Strong analytical and problem-solving capabilities with the ability to structure ambiguous business challenges.

• Experience leading cross-functional teams within client-facing environments.

Preferred Experience

• Sales advisory experience including:

• Go-to-market strategy

• Sales operating model design

• Sales enablement

• Sales effectiveness

• Acquisition and retention strategy

• Revenue growth transformation

• Experience across B2B and/or B2C customer environments.

• Exposure to AI-enabled sales, customer or commerce transformation initiatives.

• Experience supporting business development, solutioning and proposal development.

What Success Looks Like at CL7

Successful Managers in this role:

• Lead complex transformation initiatives that span multiple teams and business functions.

• Act as trusted advisors to senior client stakeholders.

• Shape solutions rather than simply execute them.

• Create clarity and direction in ambiguous environments.

• Develop and coach consulting team members.

• Contribute to business growth through account development and solution innovation.

• Deliver measurable customer, commercial and operational outcomes for clients.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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