• Partner with Account Executives as their primary technical pre-sales resource.
• Support the discovery phase by uncovering customer needs, priorities, and challenges.
• Present the Everbridge CEM platform and vision to technical, business, and C-level audiences.
• Deliver tailored solution demonstrations that connect customer challenges to clear business outcomes.
• Facilitate technical workshops and manage pilots aligned to defined customer objectives.
• Create high-level functional specifications for customizations and third-party integrations, supporting the Everbridge Professional Services team.
• Demonstrate the Everbridge REST API and answer detailed questions about product capabilities, architecture, security, and delivery infrastructure.
• Position Everbridge Professional Services to ensure high-quality solution delivery.
• Train the sales team and create enablement and support materials.
• Respond to the functional and technical sections of RFIs, RFPs, and security questionnaires.
• Represent Everbridge at company events, industry trade shows, and customer webinars.
• Feed customer insights and industry trends into the product request for enhancement process.
• Support the delivery of Professional Services for a targeted number of billable days per quarter, as defined in the annual compensation plan.

• Fluency in spoken and written German is essential.
• A bachelor’s degree or equivalent professional experience.
• At least five years’ experience in enterprise software sales and services in a customer-facing pre-sales role.
• A consultative approach and the ability to translate customer needs into compelling, solution-based demonstrations.
• Strong discovery, questioning, presentation, and storytelling skills.
• The ability to build trusted relationships and develop customer champions.
• Confidence engaging and evangelizing solutions with C-level audiences.
• Strong knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
• Technical understanding of relational data structures, XML/SOAP, middleware architectures, and REST APIs.
• Experience with solution-based and consultative/value-based selling techniques.
• The adaptability to tailor technical presentations and discussions to different audiences and customer challenges.
• The ability to prepare and deliver detailed product and technical presentations at short notice, with professionalism and confidence.
• Excellent organization and time-management skills, with the ability to manage competing sales-support and Professional Services priorities.
• A creative, solutions-oriented approach to removing sales obstacles.
• Proficiency with Microsoft Office, Salesforce, and web-based applications.

This is an opportunity to combine technical expertise, commercial insight, and customer engagement in a role with genuine visibility and impact. You’ll help organizations understand how Everbridge can support them during their most critical moments, while working alongside experienced sales and services professionals in a fast-paced global environment.