JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

WORK TYPE: Full Time

LOCATION DETAILS: Onsite Monday through Friday- 108 Stanbury Industrial Drive, Brookfield, MO 64628

WORK HOURS: Non-Exempt

HOW YOU WILL MAKE AN IMPACT

Account Specialist is responsible for managing all aspects of customer orders.

WHAT YOU WILL DO

• Manage all aspects of customer orders

• Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.

• Communicate and collaborate with other team members and departments to best serve the customer

• Understand order processing systems and delivery channels

• Serve as liaison for traveling sales representatives

• Maintain customer relations by handling questions and concerns with speed and professionalism

• Demonstrate a desire for team success by keeping an eye open for process improvement.

• Be prepared to assist on special projects with other departments as needed.

• Continued cross training and education within our own department as well as other departments within the company.

QUALIFICATIONS

Knowledge, Skills, Abilities

• Excellent interpersonal and communication skills

• Prior experience demonstrating success in a Customer Service oriented position.

• A strong attention to detail

• The ability to multi-task and manage time efficiently in a fast-paced environment

• A strong work ethic, professionalism, reliability and a positive disposition

• Microsoft Office (Word, Excel and PowerPoint)

• Smart Sheets - working knowledge or willingness to learn

• SalesForce – working knowledge or willingness to learn

EDUCATION/EXPERIENCE

• High school diploma or GED preferred

• College/University undergraduate degree preferred but not required.

• Experience in field sales and/or sales leadership in high school music/performing arts.

PHYSICAL REQUIREMENTS

​This job operates in 100% in-office environment at our Brookfield, MO location. Work Schedule is Monday-Friday 8:00 am -4:30 pm Prolonged periods of sitting and/or standing at a desk and walking, lifting, bending, kneeling may occur.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#LI-JM1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.