The Resource Management Senior Associate at RSM will effectively fill resource engagement requests and is responsible for overseeing the utilization of resources, ensuring alignment of resources with the strategic plan, analyzing operational results and promoting the development of staff for the LOB or Service Line/Solution set they support. The RM Senior Associate will provide information for short-term and strategic planning as directed. They will implement strategies to increase capability specialization and achieve business goals. This person serves as a resource and the point of contact for all of their supported organization resources to mediate conflicts and resolve resource needs that develop within the area. The RM Senior Associate works across the resource management team to promote and monitor sharing of resources within LOB/Service Line/Solution Set. They proactively communicate with management regarding future needs versus availability, potential staffing issues, and other information to allow the effective deployment of resources.

Responsibilities:  

• Assists the resource manager and LOB or Service Line/Solution set leaders in the implementation of scheduling processes and engagement management. Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency. Ensures compliance with priorities around financials and capacity, client needs, staff development and abilities, availability and ensuring staff experience is diverse.

• Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists leadership in making staffing decisions. Identifies trends to proactively balance workloads while increasing utilization. Provides various forms of analysis including financial, profitability and exception reporting. Monitors productivity, conflicts, and leverage, availability, travel and non-charge hours.

• Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization, technical expertise and geography when appropriate.

• Effectively implement firm wide programs as needed (i.e. rotations, global assignments, etc.)

• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams. Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff

• Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.

• Proofs, edits and checks work for completeness, accuracy and formatting. Verifies that scheduling, reporting and other related information is current and accurate.

• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.

• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.

• Provides input to People Advisors relative to utilization, etc. to assist with talent development. Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc.

• Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness. 

Required Qualifications: 

• Bachelors or Associates Degree or 3 - 5 years or relevant experience

• 3-5 years experience as a resource management professional – in a professional services firm – Strongly Preferred

• Strong Microsoft office skills, specifically with Excel – REQUIRED

• Experience working within a resource scheduling or workforce allocation tool – REQUIRED preferred experience with Dayshape.

• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- REQUIRED

• Effective organization and time management skills and ability to manage multiple tasks required -REQUIRED

• Strong attention to detail – REQUIRED

• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent – REQUIRED

• Operates with a sense of urgency - REQUIRED

• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders. 

• Ability to drive collaboration and communication between teams. 

• Process driven and ability to help train/drive/develop these processes to create unity and consistency across the enterprise. 

Preferred Qualifications: 

• Resource Management Certified Professional (RMCP®) 

• Project Management certification (Lean Six Sigma, PMP, etc)

• Previous experience working within accounting professional services