Research Manager – Client Servicing

Function: Research Manager and client servicing

Department: Data Services – MENA

Location: Dubai, UAE

Working Arrangement Type: Full-time, Permanent, Hybrid (Minimum 3 days in office – subject to review)

Here's a summary of the role:

Ever looked at a client's data and known there was a much bigger story in there than the brief asked for? We want you to go find it and then help the client see it too.

We're looking for a Research Manager to design and deliver quantitative market research for clients across the region, and to turn what you learn into real commercial opportunity. You'll run projects end-to-end — questionnaire design, fieldwork, analysis, and reporting — and you'll be just as comfortable spotting the client's next need as you are presenting the results. You'll bring genuine curiosity about AI and automation into your everyday work, and you'll present findings as a story, not a slide-by-slide walk through the data.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

• Design and deliver research projects for regional and global clients, from questionnaire through to results.
• Work-flow planning, organizing and troubleshooting issues with support teams – including scripting, fieldwork, data processing and finance
• Turn data into a story your clients remember and act on — not just a stack of charts and trend lines.
• Spot the next opportunity in every account and help turn insight into more work for the team.
• Bring AI and automation into your everyday toolkit, speeding up everything from questionnaire checks to first-draft analysis.
• Build genuine, trusted relationships with clients across a range of industries.
• Work closely with a talented regional team of researchers and account managers.

These are the essentials you'll need to get an interview:

• 5+ years' quantitative market research experience, including direct client management.
• Possess a natural instinct for spotting commercial opportunity within an account, not just delivering the brief.
• Confidence presenting to clients — you tell a story with data; you don't just read out a chart.
• Genuine curiosity about AI tools and how they can improve research and reporting.
• Strong analytical and organisational skills with sharp attention to detail.
• Experience with statistical analysis or data weighting.
• Fluent in English and Arabic.
• Comfortable working across different cultural contexts within the MENA region.
• Strong ability to work on multiple projects at different stages simultaneously whilst meeting deadlines and being the day-to-day point of contact for your clients

It would be great if you had these too, but we'll support you if you don't:

• Commercial acumen with an understanding of how upselling and growing accounts leads to regional commercial success
• Hands-on experience using AI or automation tools in a research or analytics context.
• Experience mentoring or supporting junior researchers.
   

Here's a bit about us:

YouGov is a global online research company, offering insight into what the world thinks.

We speak daily to our panel of over 24 million registered members to understand opinion and behaviours around the world. We have a strong reputation as a source of accurate data and we're trusted by the world's biggest brands to get it right, making us the most quoted market research source in the world.
 

What Can You Expect When You Become A 'YouGover'?
 

Why join YouGov?

Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy