The Reconciliation Specialist (L5) is responsible for the daily cash and transactions reconciliations between internal books and the custodian, providing treasury with opening balance adjustments, and completing daily holdings reconciliations between the internal and external records. They also provide daily reporting of discrepancies to securities accounting and treasury.

Position Responsibilities

The Reconciliation Specialist will be responsible for efficient reconciliation and review of Manulife Investment Management portfolios and provision of investigative support to related business units and Portfolio Managers. This includes timely and accurate comparison of security position, cash balance and cash transaction with custodians. Establish and maintain cordial relationships with various stakeholders including internal and external parties.

The Reconciliation Specialist is also responsible for the administration of the assigned investment portfolio activity including:

Reconciliation of securities holdings, cash balances and cash transactions across all portfolios. Perform initial investigation and coordinate resolution with the different operations team and external parties. Serve as a backup reviewer of reconciliation exceptions of the cash balance, cash transactions and holdings for all portfolios. Continuously work with other departments within Investment Division to ensure all outstanding items are resolved in a timely manner. Maintain daily and monthly reconciliations filing with proper back up documentation. Sign off all daily reconciliations to meet deadlines stipulated in Service Level Agreement Work within existing procedures and processes ensuring clear and concise documentation is created and maintained as such procedures and processes evolve over time Assist in providing training to junior colleagues and new joiners. Prepare MIs, lead and participate on business governance calls. Recommend and initiate process improvements and improved controls / service. Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements. Participate in projects such as system transitions (UAT), process transformations etc. Remain updated with relevant industry development and market-specific best practices.   Remain familiar with relevant securities industry developments specifically those impacting the activities of assigned portfolios and/or internal clients and custodial service provider Exercise initiative to assist department management in review and analysis of established procedures and processes, making recommendations to ensure that efficient and flexible service is provided to clients at all times Provide assistance to other team members and management team when required. Adhere to and reinforce established SOX documentation. Participate in inter-department cross training to ensure continuity of service. Additional duties as assigned.

Required Qualifications:

• Bachelor’s Degree related to Investment and Finance, Accounting, and similar fields with minimum 3 years work experience in reconciliation in a banking or securities administration environment
• Knowledge of securities instruments, foreign exchange and other alternative investment.
• Investments accounting knowledge is an advantage
• CISI designation or any equivalent is a plus.
• Computer literate with proficiency in Microsoft Office applications
• Knowledge of back-office accounting systems such as SimCorp Dimension, Bloomberg, DUCO, Aladdin and custodian reporting systems is an advantage.
• Experience with PowerBI, PowerApps, automation tools (VBA, robotics), or machine learning is an advantage.

Preferred Qualifications:

• Keen attention to details and with a strong analytical ability
• Capability to resolve complex problems and takes perspective on existing solutions.
• Critical thinking and excellent problem-solving skills.
• High level of accuracy and attention to details.
• Ability to react quickly and meet tight deadlines maintaining accuracy and thoroughness
• Excellent English skills, both oral and written, with strong comprehension skills to effectively communicate with internal and external parties
• Demonstrate initiative and team player
• Ability to adapt to changes, and set priorities

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].