As the Quality Assurance Manager, we are looking for someone to champion a culture of quality excellence at our Cleveland, OH manufacturing facility. In this leadership role, you will be the driving force behind our Quality Management System (QMS). You will ensure that every process, product, and person reflects our unwavering commitment to quality, from the production floor to the customer's hands.

What You'll Do:

Lead Quality Culture & Strategy

• Champion quality as a mindset, not just a process — embedding QMS principles into the everyday culture of the plant
• Maintain, evolve, and continuously improve the site's Quality Management System and certifications, ensuring requirements are fully reflected in product realization processes
• Be the site-level gatekeeper for quality Management of Change (MOC) and New Product Launches, ensuring quality is never an afterthought

Drive Customer & Supplier Excellence

• Integrate Customer Specific Requirements (CSRs) and Supplier Quality Manual requirements into the QMS, ensuring consistent and measurable compliance
• Facilitate and lead customer and supplier visits, representing the site with confidence
• Lead investigations into customer complaints, off-spec situations, and Supplier Corrective Action Requests (SCARs) — communicating and resolving issues at the root cause, not just the surface

Performance, Data & Continuous Improvement

• Lead the measurement and reporting of site quality performance, delivering meaningful insights to stakeholders across the organization
• Promote data-driven quality improvement programs that reduce cost of non-conformance, improve yield and productivity, and reduce customer complaint rates
• Collaborate with Technical, Optima, and R&D teams to enhance first-time-right capability and accelerate innovation without compromising quality

Systems, Audits & Document Control

• Support and troubleshoot critical quality data systems including SAP, LIMS, and ETQ Reliance
• Oversee the site internal audit program — from strategic planning through hands-on execution — ensuring audit findings translate into meaningful improvements
• Maintain a document control system that keeps us aligned, compliant, and audit-ready

People Leadership & Development

• Lead, mentor, and inspire a quality team, encouraging a culture built on accountability and continuous learning
• Deliver quality training and coaching across the site, empowering every team member to take ownership of quality in their role

Qualifications:

• Bachelor's degree or higher in Engineering or related field
• 5+ years of quality management experience, preferred in automotive industry
• 3+ years of people management or supervisory experience
• Six Sigma Green Belt certification
• Certified Lead Auditor (IATF; VDA preferred)
• Proficiency in English (written and verbal)
• Demonstrated knowledge of automotive core tools (FMEA, SPC, CP, APQP)

The pay range for this position is $140,000 to $150,000 annually.

#LI-Onsite

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.