Business Development Team Lead - Remote or Hybrid

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Business Development Manager Team Lead to help lead our BDRs as we continue to scale our Success team!
Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

Prompt has an industry-leading BDR team. We are looking for a data-focused, highly motivated teammate to help manage the BDR team!

You will report to the Manager of Business Development. This role poses an amazing opportunity to start on the Leadership Track if leadership is specifically where you would like to grow! The role has mixed individual contributor and leadership responsibilities.

Key Responsibilities

• Coach and develop BDRs through regular 1:1s, call reviews, role plays, and real-time feedback to improve prospecting, qualification, objection handling, and demo-setting skills.

• Drive team performance against daily, weekly, and monthly activity and demo goals, identifying performance gaps and creating action plans to get the team back on pace.

• Lead by example by maintaining strong personal prospecting habits and demonstrating effective calling, messaging, follow-up, and objection-handling techniques.

• Monitor team metrics and KPIs, including calls, connects, conversations, demos booked, demos arrived, conversion rates, pipeline generated, and overall quota attainment.

• Provide ongoing sales coaching based on individual performance data, call recordings, and observed behaviors.

• Support onboarding and ramping of new BDRs by helping facilitate training, role plays, shadowing, systems training, and early-stage performance management.

• Reinforce sales processes and best practices, ensuring BDRs consistently follow established workflows, qualification criteria, CRM requirements, and prospecting strategies.

• Identify opportunities for process improvement and communicate trends, challenges, and recommendations to BDR leadership.

• Create accountability within the team by setting clear expectations, following up on commitments, and addressing performance issues early.

• Partner cross-functionally with AEs, Marketing, and Sales Leadership to improve lead quality, handoffs, messaging, and overall sales performance.

• Help motivate and engage the team by fostering a positive, competitive, collaborative culture and recognizing strong performance.

• Assist with team initiatives and contests, including campaign launches, prospecting initiatives, new talk tracks, and incentive programs.

• Support performance management, including documenting coaching, identifying consistent performance gaps, and partnering with leadership on development plans when needed.

• Stay current on product, market, and competitive knowledge and ensure the BDR team can effectively communicate Prompt's value proposition.

• Serve as a point of contact for day-to-day BDR questions, helping reps troubleshoot prospecting, process, and workflow challenges.

• Contribute to hiring and interviewing by participating in candidate interviews and helping identify strong BDR talent.

Minimum Requirements:

• BDR / SDR Experience of 3+ years

  • 6-12 months of management experience (preferred)

• Experience in Saas / EMR Health tech (preferred)

• Possess a growth mindset - desire to continually improve your people leading skills

• Passion for empowering and cultivating the professional development of team members by identifying key strengths and areas of opportunity

• Ability to thrive in an autonomous work environment, adept at navigating ambiguity and proactively taking initiative to achieve goals.

• Effectively delegate tasks and projects as needed, demonstrating a keen awareness of resource allocation and talent assessment

• Must be highly proficient in both written and verbal communication skills

• Proficient in navigating challenging conversations, both within the team and externally, with the ability to seek guidance from leadership when necessary to address complex situations effectively.

• Gracefully navigate challenging internal situations by pausing and reflecting first. When faced with uncertainty, seek support from leadership and return to teammates with a thoughtful response.

• Able to lead team meetings in order to educate teammates regarding processes and the Prompt Product

• Able to communicate effectively across teams

• Understanding and learning software must be a passion of yours

• Able to balance multiple priorities in a dynamic environment, and willing to put in extra hours when needed.

• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure

• Comfort communicating to leadership for assistance when needed

• Be comfortable owning your own workload

• Proficient skills in Word, Excel, PowerPoint, Google Workspace, Slack

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees

Prompt Therapy Solutions, Inc is an E-Verify Employer.