Key Responsibilities 

End‑to‑End Epic Ownership 

• Own delivery of Epics from ideation, definition, and refinement through implementation, release, and benefits realization. 

• Partner with Product Managers and SME groups to define scope, outcomes, dependencies, and success measures. 

• Maintain a holistic view of delivery, providing strategic guidance, business judgement, and recommendations for optimized execution. 

Planning & Delivery Governance 

• Develop and maintain Epic delivery plans, including timelines, resource needs, budget considerations, and milestone tracking. 

• Identify risks, dependencies, and constraints early; develop mitigation plans and escalate when required. 

• Ensure alignment with enterprise strategy, regulatory standards, and cross‑program priorities. 

Cross‑Functional Leadership & Coordination 

• Lead collaboration across Agile Teams, ARTs, and business functions to ensure unified delivery. 

• Facilitate cross‑team synchronization and ensure dependencies across technology, business, operations, and external partners are effectively managed. 

• Track delivery progress through Jira, dashboards, status reports, and regular delivery forums. 

Stakeholder Engagement & Communication 

• Act as the primary point of contact for all Epic‑related updates, decisions, and escalations. 

• Provide clear, concise, and transparent communication to executives, business sponsors, SMEs, and delivery teams. 

• Facilitate regular stakeholder reviews, steering committees, and status presentations. 

Execution & Monitoring 

• Monitor delivery performance against agreed scope, schedule, quality, and budget. 

• Remove impediments in collaboration with RTEs, Product Owners, and functional leads. 

• Ensure teams have clarity on deliverables, priorities, and success measures. 

Quality Assurance & Documentation 

• Oversee and maintain accurate project documentation, including delivery plans, RAID logs, action trackers, and reporting packages. 

• Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations. 

• Lead post‑implementation reviews to capture lessons learned and drive continuous improvement. 

Business Case & Proposal Support 

• Contribute to the development or review of Lean Business Cases, cost‑benefit assessments, and strategic proposals for new Epics or enhancements. 

• Ensure business outcomes, KPIs, OKRs and value realization metrics are clearly defined and measured. 

Experience, Qualifications & Skills 

• Bachelor’s degree in Business Administration, Project Management, or related field. 

• PMP or Prince2 certification is a plus 

• 5–7 years of experience delivering complex initiatives, preferably within healthcare or insurance. 

• Strong understanding of Scaled Agile Framework (SAFe) and Agile delivery practices; SAFe certifications are desirable. 

• Proven experience leading cross‑functional teams and managing delivery across multiple workstreams or ARTs. 

• Strong analytical skills, attention to detail, and ability to navigate complex organizational environments. 

• Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups. 

• Proficiency with delivery and collaboration tools such as Jira, MS Project, PowerPoint, Visio, Azure DevOps. 

• Ability to manage competing priorities and guide teams through ambiguity and change. 

• Experience in writing epics, features, user stories, and supporting UAT or readiness activities as needed. 

• Self‑starter mindset with strong leadership and facilitation skills.