Über diese Program Manager Stelle bei SPS-North America
Program Manager – Legal
Overview
The Program Manager is responsible for leading and delivering strategic operational programs within a large legal services environment. This role combines program management, operational execution, and stakeholder leadership to drive initiatives that improve service quality, operational efficiency, and client outcomes.
The Program Manager will oversee cross-functional projects and operational initiatives, ensuring successful execution from planning through implementation. Key focus areas include Quality Assurance, Continuous Improvement, SOP Governance, KPI Reporting, Office Move Management, and Operational Excellence.
This position partners closely with Operations, HR, Finance, Technology, and Client Leadership teams to ensure programs are aligned with business objectives and client expectations.
Key Responsibilities
Program Management
- Lead and manage a portfolio of operational programs and projects from initiation through implementation.
- Develop project plans, timelines, milestones, and governance structures to ensure successful delivery.
- Coordinate multiple workstreams and stakeholders while maintaining alignment with business objectives.
- Monitor program performance and track progress against established goals and KPIs.
- Identify risks, dependencies, and potential roadblocks, implementing mitigation strategies as needed.
Operational Excellence
- Support the development and implementation of standardized processes, SOPs, and operational best practices.
- Drive continuous improvement initiatives to enhance efficiency, quality, and service delivery.
- Develop and maintain KPI reporting and performance measurement frameworks.
- Ensure consistency in service delivery and operational standards across multiple locations.
Stakeholder Management
- Partner with Operations, HR, Finance, Technology, and Client Leadership to execute strategic initiatives.
- Facilitate project meetings, status updates, and executive-level communications.
- Build strong working relationships across departments to drive collaboration and program success.
- Support client-facing initiatives and participate in service improvement discussions as needed.
Financial & Reporting Responsibilities
- Assist with program budgeting, forecasting, and resource planning.
- Monitor project expenses and ensure alignment with approved budgets.
- Prepare and present program performance reports and business updates.
- Support operational decision-making through data analysis and reporting.
Change Management & Special Projects
- Support organizational change initiatives, office relocations, and operational transformation efforts.
- Develop communication and implementation plans to ensure successful adoption of new processes.
- Lead special projects and strategic initiatives as assigned.
- Coordinate activities with internal teams and external vendors when required.
Qualifications
Required
- Bachelor's degree or equivalent experience.
- 5–8 years of experience in program management, project management, operations, or service delivery.
- Proven ability to manage cross-functional projects and operational initiatives.
- Experience working in a fast-paced, client-focused environment.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written, verbal, and presentation skills.
- Proficiency with reporting, project management, and productivity tools.
Preferred
- Experience supporting legal services, professional services, or corporate operations environments.
- PMP, CAPM, Lean Six Sigma, or similar certification.
- Experience managing multi-site programs or operational projects.
Core Competencies
- Program and project management
- Operational excellence and continuous improvement
- Stakeholder and relationship management
- Strategic thinking and execution
- Data analysis and reporting
- Change management
- Communication and presentation skills
- Financial awareness and resource planning
- Collaboration and teamwork
- Results-oriented mindset
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
