Department: Product

Reports to: Head of Product

Employment Type: Full-time

Location: Remote (UK-based, with monthly London meetups)

About Gocertify

Gocertify is a small, bootstrapped UK tech business helping brands run smarter, more targeted reward campaigns.

We verify eligible audiences such as students, key workers and seniors, so brands can move away from broad discounting, protect brand value and offer the right rewards to the right customers.

We are trusted by 500+ brands, including Samsung, Sainsbury’s and FARFETCH. We work with 2m+ shoppers a year, drive £125m+ in retail sales, and have grown profitably and bootstrapped since 2020.

We are a team of around 20 people, working remotely and meeting monthly in London. We care about the quality of what we build, the practicality of how it ships and the impact it has for brands, shoppers and our internal teams.

Why this role exists

Gocertify is growing, and our product needs to make increasingly complex journeys feel simple, useful and trustworthy.

We serve brands running targeted reward campaigns, shoppers moving through verification journeys, and internal teams supporting the work behind the scenes. As the product scales, design has a bigger role to play in making these experiences clearer, more consistent and easier to use.

This is a product-shaping design role. You’ll work closely with Product and Engineering to turn complex requirements into elegant, user-centred solutions, bringing strong craft, user perspective and product judgement into the decisions we make.

You’ll also help evolve our design system and improve how we ship, including using AI and modern design workflows where they help us move faster or improve quality. The opportunity is to help shape product experiences used by millions of shoppers each year.

Role and scope

At Gocertify we’re building a strong design-first culture where we value ownership and craft. Within your role you will:

• Drive design excellence across product initiatives, not just single features.
• Balance user needs, business goals, and technical constraints confidently.
• Influence product direction with user insight and strong product judgement.
• Contribute to how we work through better processes, rituals, and decision-making.
• Operate as a modern designer: AI-fluent, technically curious and accountable for the quality of the experience that reaches users.

Own end-to-end design delivery across product initiatives

You will work on:

• Transforming product requirements into clear, elegant design solutions from discovery through to ship.
• End-to-end design execution: research, wireframing, prototyping, visual design, and handoff.
• Maintaining a high, intentional quality bar, making clear trade-offs when speed, scope or MVP delivery matter.
• Partnering closely with Product and Engineering to scope, iterate, and deliver within timelines.

Design product experiences that drive adoption and customer value

You will work on:

• Designing product experiences that communicate, educate, and drive adoption of our USP, so the product itself does the heavy lifting rather than relying solely on CS and outbound comms.
• In-product onboarding, guidance, feature discovery, and expansion flows that help users get value without manual intervention.
• Thinking creatively about how product design can help different audiences understand, adopt and get more value from us.
• Using product data, customer feedback and stakeholder input to identify opportunities to improve usability, engagement and conversion.

Contribute to and extend the design system

Design system work is a shared responsibility across the design team. In this role, you’ll help keep the system useful, scalable and connected to what we ship.

You will work on:

• Maintaining and extending components so they remain scalable, well-documented, and easy for others to use.
• Helping ensure design system updates are reflected in the shipped product, working closely with Engineering and contributing small code-level changes where appropriate.
• Supporting consistency across the product and adjacent materials, including Marketing, Sales and internal tools.
• Helping non-design teams use the design system effectively.

Improve design processes that make us faster and better

You will work on:

• Continuously evaluating which processes, rituals, and ceremonies are working, and proposing improvements where they're not.
• Ensuring design handoff is clean, consistent, and minimises back-and-forth.
• Participating actively in design review and feedback loops so quality issues are caught early.
• Identifying where the product development process creates friction for design (or vice versa) and collaboratively fixing it.

Bring AI fluency into the design practice

You will work on:

• Using AI tools as part of your design workflow to accelerate research, ideation, copy, prototyping and decision-making.
• Leveraging agent-assisted coding (e.g. Cursor, Claude Code) for prototyping and component-level production work where Figma alone falls short.
• Sharing your AI workflows and learnings with the team, raising the collective bar on what design at Gocertify is capable of.

You may occasionally take on additional responsibilities that are aligned with the role's scope and business priorities.

Requirements

• Strong track record shipping high-quality digital products in startup or scale-up environments.
• Confident across the full design cycle: discovery, research, information architecture, interaction design, UI, prototyping, and delivery.
• Excellent product judgement: you can simplify complexity and make smart trade-offs.
• High craft standards with an ability to move fast without losing quality.
• Strong communication and facilitation skills: you can align stakeholders and explain decisions clearly.
• Comfortable partnering deeply with Engineering and Product, including in ambiguous problem spaces.
• Practical AI literacy, with concrete examples of how you've integrated AI into your design process (work or self-directed examples both welcome).
• Curiosity and confidence getting closer to implementation, whether through prototypes, design systems, agent-assisted coding or small production improvements.

Work Environment & Tools

• Fully remote (UK-based) with monthly in-person meetings in London.
• Core working hours: 10am–4pm UK time with flexible remote work.
• Tools: Figma, AI-assisted design and development tooling (e.g. Claude, Cursor), and the developer tooling needed to ship code-level changes (Git/GitHub, etc.).

Benefits

• Salary: £60,000 - £75,000, with some flexibility for an exceptional fit.
• 25 days annual leave + UK bank holidays
• Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents
• EMI share options
• Work-from-home budget
• Flexible remote work in many countries around our core hours, 10am-4pm UK
• Unlimited access to coworking spaces in 48+ countries through Hubble
• Access to incredible Gocertify offers