The process architect facilitates system redesign initiatives in the organization that promote operational excellence. This innovative candidate will display recognized leadership and sound organizational and analytical skills and will actively assist the executive team in completing facility projects according to respective deadlines and expectations. The scope of activities for the process architect include: creating collaborative customer relationships, implementing lean design while developing business solutions with stakeholders, managing the integration of performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.

Essential Duties:

• Facilitates strategic decisions and provides leadership direction within the organization to optimize management of scope, financials and schedule as it impacts project execution.
• Maintains established policies and procedures, objectives, quality assurance program, safety standards, CDPH standards with Title 18 and Title 22 standards knowledge.
• Partners with department directors and process owners in the organization to create and develop project plans; drive results and revise plans as appropriate to meet changing needs and requirements while maintaining linkage between projects, business needs and customer priorities.
• Collects statistical data for administrative purposes, prepares reports for presentation to hospital leadership and medical staff members.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Develops management objectives and policies for the various departments and monitors results. Interprets objectives, policies, and procedures.
• Facilitates system redesign initiatives using innovative and critical thinking.
• Coordinates the activities of the assigned departments with other departments both within and outside the hospital; Resolves problems with department heads concerning use of resources; Encourages and maintains open lines of communication with all project stakeholders.
• Evaluates the performance of the various departments as well as the performance of key managers and supervisors and provides feedback to the Senior Leadership.
• Provides operational expertise and guidance while implementing lean methodology and best practices.
• Attends promptly to the administrative details of the position including preparation of reports, completion of performance appraisals, and other employee-related actions.
• Develop reports to support hospital and corporate initiatives, including financial evaluation of capital projects and strategic initiatives.
• Develop hospital wide dashboards and tracking tools using Microsoft Excel and Visio, while interfacing with hospital data systems ( Cerner , Showcase)
• Leverage hospital data systems to review and analyze financial information for complex, difficult and varied management needs.
• Identifies cost cutting measures in various process improvement initiatives.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Performs other duties as assigned or requested.

Required Qualifications:

• Req High school or equivalent

• Req Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Req Demonstrate excellent customer service behavior.
• Req Demonstrates excellent verbal and written communication skills.

Preferred Qualifications:

• Pref Master's degree MHA or MBA.
• Pref Specialized/technical training Nursing Clinical degree or experience preferred

• Pref 2 years; Combined education/experience as substitute for minimum experience Previous performance improvement experience and knowledge lean principles, tools and techniques.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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