Über diese Principal Managing Partner Stelle bei Workday
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About the Team
About the TeamOur Global services team is strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for a portfolio of Workday's customers.
About the Role
The Managing Partner (MP) is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The MP will orchestrate developing and maintaining executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their Success Plan, and encouraging an effective reference motion.
Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.
Areas of Responsibility
Advocate for assigned customers across Workday
Orchestrate resources to fulfill Workday’s obligations under a Success Plan
Promote a remarkable experience that smooths future renewals
Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
Develop and sustain customer executive relationships
Maintain accurate contact records of customer interactions in CRM software
Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
Serve on and actively participate in customer steering committee meetings
Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
Receive concerns from customer executives and coordinate workmates to resolve the situation
Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
Engage the appropriate workmates to support account planning and feature adoption strategies
Seek customer stories and champions who will speak with prospective customers
About You
Basic Qualifications:
10+ years experience successfully deploying large, complex Cloud SaaS solutions at a program leader level
Experience positioning and selling professional services.
Experience successfully working with software sales teams to position/sell additional products
Comfortable in maintaining C-level relationships
Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
Fully bilingual between Japanese and English
Other Qualifications:
Ability to travel up to 35%
Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization
Willingness to ‘roll up one’s sleeves’ and assist wherever needed.
Team player who will work across the organization and company to continue improving the way we serve our customers.
Excellent communication, management, negotiation and organization skills
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
